What are the responsibilities and job description for the DENTAL COORDINATOR position at Promise Community Health Center?
Promise Community Health Center is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, or any other characteristic protected by law.
JOB SUMMARY:
The Dental Coordinator is responsible for overseeing the day-to-day clinical, operational, and administrative functions of the dental department to ensure the delivery of safe, efficient, and high-quality patient care. This role serves as a key liaison between providers, dental assistants, specialists, laboratories, patients, and support staff, fostering effective communication, accountability, and continuity of care. The Dental Coordinator provides leadership and support to clinical team members, monitors compliance with clinical standards and regulatory requirements, and works collaboratively with department leadership to optimize workflows, patient access, and provider productivity.
JOB INFO:
HOURS: full-time | M-F 8am to 5pm
SALARY RANGE: hourly position
REPORTS TO: Director of Patient Financial Services
APPLY:
DUTIES AND RESPONSIBILITIES:
- Partner with the Infection Control and Sterilization Leader to ensure compliance with infection prevention protocols, clinical standards, and regulatory requirements; monitor compliance through TechEdge and implement corrective actions, coaching, and continuous improvement initiatives to promote safety, efficiency, and quality patient care.
- Oversee daily clinical operations, including treatment room readiness, staffing, workflows, and patient flow; partner with the Dental Director to facilitate team communication, daily huddles, and resolution of operational concerns to support provider productivity and departmental efficiency.
- Coordinate communication and follow-up among providers, specialists, laboratories, and support staff to ensure continuity of care, timely treatment progression, laboratory case completion, and resolution of case-related issues.
- Lead implementation, utilization, and compliance initiatives related to TRIOS, medical-dental integration, and other clinical programs; coordinate training, monitor adherence to workflows, and reinforce best practices to ensure consistency and operational effectiveness.
- Maintain knowledge of specialty and restorative treatment options.
- Provide leadership, supervision, coaching, and performance management for dental assistants and clinical support staff; ensure adherence to clinical standards and workflows while promoting accountability, productivity, and professional development.
- Maintain a visible leadership presence within the department by monitoring workflows, addressing operational needs in real time, promoting teamwork and accountability, and adjusting staffing resources as necessary to support clinic operations.
- Oversee scheduling, referrals, treatment authorizations, and patient access processes to maximize provider productivity, improve schedule utilization, and ensure timely progression of patient treatment plans.
- Partner with the Inventory Leader to oversee inventory management, ordering practices, and supply availability while monitoring utilization trends and implementing solutions to prevent shortages and operational disruptions.
- Promote an exceptional patient experience through service recovery, patient engagement, retention efforts, marketing initiatives, community outreach activities, and representation at organizational and community events.
- Ensure accurate maintenance of patient records, protection of confidential health information, and compliance with HIPAA, organizational policies, and applicable regulatory requirements.
- Job duties as assigned.
REQUIRED SKILLS:
- Strong organizational, time management, and prioritization skills with the ability to manage multiple responsibilities in a fast-paced environment.
- Excellent problem-solving and critical-thinking abilities with strong attention to detail.
- Demonstrated accountability, initiative, and follow-through in completing assignments and resolving issues.
- Exceptional interpersonal and communication skills, including active listening, conflict resolution, and relationship building.
- Ability to analyze information, generate reports, and support operational decision-making.
- Ability to supervise, coach, mentor, and develop employees while fostering accountability and professional growth.
EDUCATION AND EXPERIENCE:
- 3 years of dental supervision experience.
- Hygienist experience preferred.
- Experience working with dental practice management software, electronic health records (EHR), and Microsoft Office applications.
- Experience supporting patient scheduling, treatment coordination, and administrative office workflows.
PHYSICAL DEMANDS:
- While performing the duties of this job the employee is required to stand for long periods of time.
WORK ENVIRONMENT:
- Possible exposure to airborne and blood borne pathogens & hazardous materials.
- All Promise facilities are smoke free environments.
Salary : $45,454 - $64,710