What are the responsibilities and job description for the BILINGUAL (SPANISH) PATIENT ACCESS REPRESENTATIVE position at Promise Community Health Center?
Promise Community Health Center is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, or any other characteristic protected by law.
JOB SUMMARY: The Promise Patient Access Representative ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. The Promise Patient Access Representative is responsible for a range of office duties that support the dental (and other) programs at Promise CHC.
FULL-TIME POSITION – 40 HOURS/WEEK
SALARY RANGE: Hourly Position
REPORTS TO: Director of Patient Financial Services
DUTIES AND RESPONSIBILITIES:
- Greet and serve all patients as they arrive.
- Schedules, confirms, and registers patients.
- Answers patient questions regarding billing, insurance, Medicaid, health care concerns, as well as establishes financial eligibility and relays information to appropriate program staff.
- Refers patients to the outreach staff for assistance as needed with Medicaid, hawk-I, marketplace, and other community resources or patient assistance programs as needed.
- Provides accurate information to callers and the public about Promise CHC services & fees.
- Obtains and verifies demographic data from patients as they enter the facility. Assures the confidentiality and accuracy of patient’s financial and health record.
- Records receipts of payment from patient into the system. Handles petty cash for facility. Accounts for cash received prior to end of shift, reconciles cash drawer and prepares for deposit.
- Performs other job duties as assigned.
REQUIRED SKILLS:
- Excellent customer service and leadership skills
- Ability to multi-task efficiently.
- Excellent computer and typing skills.
- Bi-lingual (Spanish speaking).
- Must have the ability to work as a team member, establishing effective relationships with patients and staff.
- Must be able to work with various socioeconomic classes.
EDUCATION AND EXPERIENCE:
High School Diploma or equivalent.
PHYSICAL DEMANDS:
While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, and to lift boxes of no more than 30 pounds.
PROMISE BENEFITS:
Medical Benefits (Wellmark)
Vision (VSP)
Employee Assistance Program (EAP)
Wellness Money
PTO
Dental Benefits (Wellmark)
401K with Company Match
Sign-On Bonus (specific only to identified positions)
Loan Repayment (for identified positions)
Full-time employees (minimum of 30 hours) are eligible for all benefits.
Part-time employees are eligible for everything listed, excluding: Health/Dental/Vision/Loan Repayment.
WORK ENVIRONMENT:
Possible exposure to airborne and blood borne pathogens & hazardous materials.
All Promise facilities are smoke free environments.
EMPLOYMENT PRACTICES:
Promise is an Equal Opportunity Institution and does not discriminate against any person in employment, admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status. Persons alleging unequal treatment should contact Human Resources.