Child Protection Case Manager

Location:

Gaza Strip

Palestine, State of

Project HOPE is an international NGO with more than 1,000 engaged employees and volunteers who work around the globe, responding to the world’s most pressing global health challenges. Throughout our 65-year legacy, Project HOPE has treated millions of patients, provided more than $3 billion worth of medicines to local health care organizations around the world helped build hundreds of health programs from the ground up, and responded to humanitarian crises worldwide.

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency.

This position is being advertised contingent upon award; while the recruitment process will proceed as part of organizational preparedness, no formal offer will be extended until funding is confirmed

Position Summary

The Child Protection Case Worker is responsible for providing high-quality, individual case management services to children who have been harmed or are at high risk of violence, abuse, neglect, and exploitation. This role involves identification, assessment, case planning, referral, and follow-up in accordance with Inter-Agency Case Management Standard Operating Procedures (SOPs).

Principal Responsibilities

Case Management & Direct Support

• Proactively identify at-risk children (including UASC, survivors of GBV, and children with disabilities) through field outreach and community-based networks.
• Conduct comprehensive, child-centered assessments of the child’s and family’s needs, emphasizing the "Best Interest of the Child."
• Develop and implement individualized case plans with clear goals and timelines, ensuring the participation of the child and their caregiver.
• Facilitate safe and timely referrals to specialized services (MHPSS, health, nutrition, or legal aid) using established inter-agency referral pathways.
• Conduct regular follow-up visits (or phone calls where access is restricted) to monitor the child’s progress and safety.
  
  

Technical Quality & Ethics

• Adhere to the Minimum Standards for Child Protection in Humanitarian Action (CPMS) and the "Steps to Protect" approach.
• Ensure strict adherence to data protection protocols and informed consent/assent procedures for all cases.
• Provide Psychological First Aid (PFA) and basic emotional support to children and caregivers in distress.
  
  

Information Management & Reporting

• Maintain accurate, confidential, and up-to-date case files in the CPIMS (Primero) database or secure physical files.
• Contribute to weekly and monthly SITREPs (Situation Reports) by providing anonymized data on case trends and challenges.
• Document "success stories" and lessons learned while maintaining beneficiary anonymity.
• Support the establishment of community-based child protection committees to strengthen early identification and safe referrals.
• Collaborate with other sectors (Health, WASH, Food Security) to ensure protection is mainstreamed across all emergency interventions.
• Any duties assigned.
  
  

Minimum Qualifications

• Bachelor's degree in social work, Psychology, Sociology, or a related social science field.
• Minimum 2 years of experience in child protection case management, social work, or humanitarian response in Gaza.
• Proven experience working with vulnerable groups, particularly in emergency or displacement settings.
• Strong understanding of CP case management steps (Identification, Assessment, Planning, etc.).
• Familiarity with the Gaza-specific referral pathways and the CPIMS system.
• Proficiency in Arabic (Native) and professional working knowledge of English (Highly Desirable).
• Strong computer skills (MS Office, Excel, and data entry systems).
• Excellent interpersonal communication skills with children and adults.
• Ability to work under pressure in highly insecure and changing environments.
• Deep commitment to PSEA (Protection from Sexual Exploitation and Abuse) and Child Safeguarding principles.
  
  

Physical Demands

• While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.
• Must be able to communicate in verbal and written form and must be able to travel internationally.
• Project HOPE employees may be required to travel or work in countries where working conditions are classified as “hardship.”
  
  

Work Environment

• Typical office environment with exposure to a minimal noise level.
• Emergency deployments may be in resource-deprived environments with austere living conditions.
• Travel for extended periods may be by air and/or other modes of transportation.
• While international travel is not a regular part of every job, programmatic needs may require it intermittently.
• Project HOPE employees may be required to travel or work in countries where working conditions are classified as “hardship.”
  
  

Due to the substantial number of inquiries, we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please.

However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise.

Thank you very much for your interest in Project HOPE.