What are the responsibilities and job description for the Shop Management - Memphis, TN position at Progressive Tractor and Implement?
Customer Service Manager for established Case IH dealership. Responsible for all aspects of service department. This position reports directly to Dealership Store Manager.
Job Responsibilities
Job Responsibilities
- Manage day-to-day operations in the customer service department
- Respond to customer service issues in a timely manner
- Manage service technicians’ daily workloads
- Create service order quotes and assign orders to service technicians
- Communicate status to customers and complete invoicing and follow-ups
- Navigate OEM Dealer Portals to troubleshoot problems and warranty information
- Maintain records, manage service reports, warranty audits and open backlog
- Instruct customers on operation and maintenance of equipment
- Evaluate productivity of technicians and profitability of service department
- Mechanical Background a plus.
- Experience as a service technician or a strong understanding of engine engineering
- Experience in handling customer service issues
- Experience in computerized shop management systems
- Excellent Communication and Leadership skills
- High School Diploma minimum
- Automotive Certifications a plus
- Strong Computer Skills
