What are the responsibilities and job description for the Bad Debt Collector Clerks position at Progressive Management Systems?
Full-Time Bad Debt Collector Clerks
POSITION PURPOSE
Role
We are seeking a professional and motivated Payment Line Overflow CSR to join our team. In this role, you will resolve past-due medical accounts in compliance with State and Federal guidelines, as well as client and company policies. You will maintain a positive and professional work environment while supporting our philosophy:
“Solve the problem = Collect the money = Keep the client.”
This position is part of a team assigned to a portfolio of accounts with specific goals and performance expectations.
Key Responsibilities
POSITION PURPOSE
Role
We are seeking a professional and motivated Payment Line Overflow CSR to join our team. In this role, you will resolve past-due medical accounts in compliance with State and Federal guidelines, as well as client and company policies. You will maintain a positive and professional work environment while supporting our philosophy:
“Solve the problem = Collect the money = Keep the client.”
This position is part of a team assigned to a portfolio of accounts with specific goals and performance expectations.
Key Responsibilities
- Handle a high volume of inbound and outbound calls professionally
- Manage daily account volume, including queue maintenance
- Review and investigate historical account data to validate debts
- Work with sometimes difficult consumers to establish payment arrangements and encourage timely resolution
- Process payments accurately and efficiently
- Resolve billing issues and customer disputes
- Recognize when calls require escalation
- Maintain accurate and up-to-date account status records
- Perform other duties as assigned
- Excellent communication and interpersonal skills
- Proven experience in customer service; knowledge of various collection techniques is a plus
- Ability to work under pressure; problem solving and critical thinking skills
- Attention to detail with focus on quality, accuracy and financial goals
- Team motivated and goal driven
- Ability to learn quickly
- Ability to effectively communicate with management
- Excellent attendance habits
- Spanish speaking is a plus
- Utilization percentage
- Talk/wrap up time
- Attendance
- Money Collected
- Queue Delinquency
- Aptitude
- Must have High School diploma or equivalent
- Call center experience is a plus
- Working knowledge of desktop computers and MS Office product tool suite
- Pay Range: $18–$20/hour
- Medical, Dental, and Vision health insurance
- Paid accrued PTO and paid legal holidays
- ESOP – Employee Stock Ownership Program retirement fund
- Full-time
- Potential hybrid schedule flexibility
Salary : $18 - $20
