What are the responsibilities and job description for the Correspondence Clerk position at Progressive Management Systems?
Position Purpose
The purpose of this position is to manage all incoming and outgoing correspondence for the company. This includes imaging incoming correspondence, composing letters in response to consumers and other entities, while ensuring full compliance with company policies, client requirements, and all applicable laws and regulations governing the industry.
Essential Functions And Basic Duties
Education/Certification: High school graduate or equivalent.
Experience Required: 1 year clerical and/or data entry
Skills / Abilities
The purpose of this position is to manage all incoming and outgoing correspondence for the company. This includes imaging incoming correspondence, composing letters in response to consumers and other entities, while ensuring full compliance with company policies, client requirements, and all applicable laws and regulations governing the industry.
Essential Functions And Basic Duties
- Process incoming correspondence, emails, and faxes.
- Gather and analyze data to formulate accurate replies.
- Route correspondence to the appropriate department for review and follow-up.
- Handle all consumer disputes and identity theft disputes received through E-Oscar.
- Assume responsibility for related duties as required or assigned, including:
- Running errands as requested.
- Assisting with special projects.
- Maintaining a clean, secure, and well-organized work area.
- Perform other duties as assigned.
Education/Certification: High school graduate or equivalent.
Experience Required: 1 year clerical and/or data entry
Skills / Abilities
- Excellent grammar, spelling, and written communication skills.
- Strong proofreading and document-editing abilities.
- Strong organizational skills and attention to detail.
- Ability to work in high speed environment
- Meet deadlines and maintain up to date queue status
- Intermediate to advanced proficiency in Microsoft Word.
- Proficient and accurate typing skills (minimum 45 WPM).
- General computer literacy and data entry proficiency.
- Ability to operate standard office equipment.
- Ability to lift 50lbs.
- Attendance
- Queue Delinquency
- Aptitude
- Writing accuracy
- Training will be compensated (at wage offered)
- Medical, Dental and Vision benefits effective immediately
- Vacation and Sick Accruals
- 6 paid legal holidays
- Employee Stock Ownership Program
- This is a full time in office position
Salary : $18 - $21
