Collections Specialist

Key tasks and responsibilities will include but are not limited to:

• Telephone contact with customers deemed uncollectable by the Field offices (volume range approximately 200 customers a week).
• Receive and resolve inbound calls from doubtful customers and field offices.
• Remediate disputes by working with Customer Service Center (CSC) staff and reviewing documentation to determine the validity of contested charges. As a liaison the C & C Rep. will facilitate the process in order to accurately pursue cases, deemed justified.
• Evaluate credit worthiness using scoring tools provided.
• Assist CSCs with doubtful procedures and to respond to CSC inquiries as they pertain to company guidelines and policies.
• Support outside agencies by working with CSC staff and reviewing documentation to determine the validity of contested charges.
• Process bankruptcies in a timely manner to reduce company exposure and the cost of unnecessary litigation.
• Attend to helpdesk tickets and assist the CSCs with a resolution to their concerns.
• Reporting – including but not limited to; daily sweeps for doubtful account activity. Thus confirming and identifying proper procedures are being followed by the field locations.

Qualifications:

• Degree preferred
• Minimum of two years of “soft” collections experience required
• Strong computer skills and ability to learn various software systems
• Excellent communication skills (written and oral)
• Detail oriented
• Strong organizational skills