What are the responsibilities and job description for the Technical Support Specialist position at Professional Search Group - Orange County?
Professional Search Group OC (PSG- OC) is partnering with a leading financial-services solutions provider to source a Technical Support Specialist for an upcoming seasonal project starting this month. This is a temporary role with potential for extension based on performance and business needs. We are looking for an energetic, tech-savvy professional who enjoys helping customers, learning new systems, and solving problems creatively.This position is a temporary role, full remote, and candidates must reside in California.Our client supports financial institutions nationwide, helping them improve performance and enhance customer experience through top-tier service and managed solutions. Their culture emphasizes empowerment, teamwork, and accountability—creating an environment where employees thrive and deliver exceptional results.Technical Support Specialist Duties:Become an expert in assigned software and hardware platformsTrain customers on new systems, tools, and application featuresProvide live demos and guide users through navigation and functionalityTroubleshoot incoming calls, chats, and emails from customersReplicate technical issues to identify root causes and solutionsAssist with testing of systems, networks, and hardware when neededInstall or support updates to software and hardwareMaintain accurate documentation of customer interactions and resolutionsSupport internal teams through knowledge sharing and peer trainingParticipate in team meetings and complete assigned trainingCollaborate with management to improve workflows and efficienciesMaintain a professional, supportive, and customer-focused approach at all timesTechnical Assistance Center Specialist QualificationsLive in CaliforniaAvailable for a temporary positionProficiency with Windows and Microsoft Office (Mac experience is a plus)Comfort working with software, hardware, and system updatesPrior customer service experienceExcellent written and verbal communication skillsStrong attention to detail and ability to work independentlyPatience, empathy, and the ability to explain technical concepts simplySolid time-management and problem-solving abilitiesPositive, proactive, “go-getter” attitudeTeam-oriented mindsetPreferred Qualifications3 years of experience in technical support or trainingBackground in financial or banking environmentsStrong active-listening skillsLeadership or mentoring experienceApply for this amazing opportunity today!Donovan ArandaDivision Manager562-378-0027donovan.aranda@us-psg.com
Salary : $22 - $27