What are the responsibilities and job description for the Shotgrid Technical Support Specialist position at GPL Technologies?
THE COMPANY
At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We are a rapidly growing technology services firm that cater to some of Hollywood’s most notable movie studios, gaming companies, visual effects houses, and advertising firms. Our vision is to expand GPL’s presence globally, building an elite force of technology specialists focused on empowering creatives to achieve new heights.
THE POSITION
Working with our Software Services team, you will work with a wide range of clients in Media and Entertainment, helping them build and improve their Production Pipelines through custom software tools and integrations. You will act as a liaison between Clients and the internal GPL Team. You will manage projects, lead client training and on-boarding, and maintain client relationships. Your mission is to work closely with clients, understand their user stories, and translate them into efficient artist workflows in collaboration with our team. You will work on a variety of projects across a range of disciplines, collaborating with engineers, artists, developers, producers, and operations experts. You will bring your years of experience and passion for the industry to the team, identifying current production needs as well as anticipating new opportunities down the road. Responsibilities may include, but are not limited to:
- Providing or scheduling product and workflow setup, training and ongoing client support, conducting client health checks, identifying opportunities to expand relationships, up-selling/cross-selling new products or services, and maintaining elevated level of influence over the client lifecycle.
- Ensuring that customers derive maximum value from their engagement with the GPL Software Services Team by having successful project engagements, identifying new opportunities, and educating clients on all GPL core services.
- Participating in, and providing recommendations on, workflow and document reviews.
- Monitoring customer projects, usage data, health indicators, and growth opportunities and translate into strategies for success.
- Working with the team to troubleshoot problems quickly and efficiently.
- Contributing thought leadership and best practices, both internally and externally, around new production workflows, tools, and industry trends.
- Working with the team to document internal processes, workflows, tools and training methods.
- Responding to partner and customer inquiries in a professional and prompt manner.
- Working with client’s Development, QA and UAT teams to ensure successful implementation of projects and releases.
- Working closely with the engineering team to ensure that all tools follow a high-quality standard.
- Analyzing client needs and workflows, recommending best practices, and configuring tools to suit the identified needs.
THE CANDIDATE
You have a deep knowledge of Shotgun and Shotgun Toolkit, complemented by 5 years experience in Animation and/or Visual Effects Production Management or equivalent. You are comfortable working with DCC software like Maya and Nuke, as well as revision tools such as Github. You have experience with editing settings files in Yaml, Json or a similar platform. You have a deep knowledge and passion for production, pipeline, and workflows and are committed to continuous learning.
While not required, you will strengthen your application with:
- Knowledge of Python, Javascript, SQL, Django, Flask, JSON, REST.
- Familiarity with other production tracking solutions such as NIM, F-Track, FileMaker
THE PACKAGE
We provide a competitive compensation package, including health benefits for full-time employees. Our belief in work-life balance aligns well with our very liberal vacation and personal time policy. Above all, you'll be a part of a great team of people serving a vibrant and exciting community of creative media companies around the globe.