What are the responsibilities and job description for the Technical Support Engineer- Level 2 position at Procom?
Network Engineer:
On behalf of our IT Services client, Procom is searching for a Technical Support Engineer- Level 2 for an onsite 3 to 6-month contract to hire role in the West Houston, TX 77084. . Must be able to work a 10:30 to 6:30 pm shift M-F.
Network Engineer - Job Description:
We are seeking a Level 2 Technical Support Engineer who is self-motivated, reliable, and passionate about delivering high-quality IT services. This individual will play a crucial role in supporting client infrastructure, resolving complex issues, and assisting with project implementation. The ideal candidate has at least 4 years of relevant experience, preferably within an MSP environment.
Network Engineer - Responsibilities:
- Deliver exceptional service and technical support that meets or exceeds client expectations
- Document client environments and support histories accurately and consistently
- Handle T&M service requests and assist senior engineers with larger infrastructure projects
- Install, configure, and troubleshoot workstation and server environments
- Maintain and manage backups (e.g., Chartec, Datto, Acronis)
- Configure and support POP, SMTP, Exchange, and Office 365 mail clients, including Outlook
- Provide support for networking environments, including routing, switching, and wireless
- Cisco Switching, VLANs, Routing, Firewall Support
- Cisco Meraki (Firewalls, APs, Switches, VPN)
- Network Administration, Routing & Switching, Network Troubleshooting
- Server Hardware Technologies (CPU, RAID, SCSI)
- Virtualization & Public/Private Cloud (Azure, etc.)
- Backup & Recovery Solutions (Chartec, Datto, Acronis)
- Office 365 Console, SharePoint, Exchange to O365 and Azure migration projects
- AWS (Amazon Web Services)
- Barracuda (provides security, networking, and storage products)
- IT Glue (a cloud-based IT documentation platform)
- QuickBooks (an accounting software)
- ThreatLocker
Expectations is a 3-6 month contract to hire
Network Engineer - Start Date:
ASAP.
Network Engineer - Assignment Location:
West Houston, Texas area 77084 (onsite)