What are the responsibilities and job description for the Builders Relations Specialist (BR Specialist) position at Pro-Tops?
Benefits:
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Help or transport service
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Builders Relations Specialist
đź“Ť Charlotte, NC | Full-Time | Hiring ASAP
đź“Ť Charlotte, NC | Full-Time | Hiring ASAP
About Pro-Tops
We create extraordinary living spaces by delivering high-quality countertops and exceptional service. Our team is guided by our core values: Service, Transparency, Respect, Inspiration, Dedication, and Excellence.
We create extraordinary living spaces by delivering high-quality countertops and exceptional service. Our team is guided by our core values: Service, Transparency, Respect, Inspiration, Dedication, and Excellence.
About the Role
We’re looking for a highly organized and proactive Builders Relations Specialist to support our growing operations. In this role, you’ll help strengthen builder relationships, improve internal processes, and ensure a smooth experience for both customers and teams.
We’re looking for a highly organized and proactive Builders Relations Specialist to support our growing operations. In this role, you’ll help strengthen builder relationships, improve internal processes, and ensure a smooth experience for both customers and teams.
What We’re Looking For
🔹 Builder & Customer Relationship Management
- Â Serve as a key liaison between builders, customers, and internal teamsÂ
- Â Manage and respond to customer and internal communications promptlyÂ
- Â Implement structured follow-ups to enhance customer satisfactionÂ
🔹 Operational Excellence & Organization
- Â Maintain and optimize CRM systems for accuracy and reportingÂ
- Â Organize and manage shared drives and documentationÂ
- Build scalable systems in ClickUp to track workflows and performanceÂ
🔹 Pricing & Data Management
- Lead the maintenance and updates of Builder PricingÂ
- Collaborate with purchasing and leadership on pricing changesÂ
- Analyze operational data to identify efficiency improvementsÂ
🔹 Scheduling & Coordination
- Schedule appointments and coordinate meetings with precisionÂ
- Â Manage reservations and logistics for external meetingsÂ
- Maintain accurate contact databasesÂ
🔹 Process Improvement & Communication
- Standardize Builders Relations processes across departmentsÂ
- Improve communication flow between teamsÂ
- Â Proactively identify gaps and implement solutions
âś… Qualifications
-  Bachelor’s degree in Business Administration, Project Management, or related field (preferred)Â
-  1–3 years of customer service or operations experienceÂ
- Â Proficiency with Google Workspace toolsÂ
- Â Strong communication and interpersonal skillsÂ
- Â Exceptional attention to detail and organization
Why Join Us?
- Be part of a fast-growing, high-impact company
- Work in a role that directly influences business growthÂ
- Opportunity to build systems, not just follow them
- Collaborative environment rooted in strong core valuesÂ
- Real career growth as we expand across the region
Ready to Apply?
If you thrive in fast-paced environments, love solving operational challenges, and want to play a key role in scaling a growing company, we want to hear from you.