What are the responsibilities and job description for the Intake Specialist position at PrismHR?
Bilingual Intake Specialist: First Impression at the Beach
Location: Manhattan Beach, CA (Highland & Rosecrans)
Compensation: $22.00 – $24.00 per hour (DOE)
Work Style: Full-Time, Mon–Fri (8:30 AM – 5:00 PM)
Are you a compassionate communicator with a "sales spirit" and a passion for helping people? We are looking for a Bilingual Intake Specialist to be the welcoming first touchpoint for our growing Personal Injury team. Our office offers a relaxed atmosphere with a direct view of the ocean—and the sand is just a two-minute walk away!
The Role: Impact & Connection
Reporting directly to the Chief Operating Officer (COO), you will bridge the gap between prospective clients and our legal team. You aren't just answering phones; you are advocate-building and ensuring our clients start their journey with confidence.
- Client Advocacy: Field calls from prospective clients with deep empathy and professionalism.
- The "Close": Coordinate the sign-up process, including drafting retainers and following up via phone, text, and email to ensure potential clients choose our firm.
- Case Launch: Open new cases in our management system and ensure a seamless transition to the legal team after signing.
- Pipeline Management: Manage "refer-in" and "refer-out" cases while maintaining detailed, accurate records.
- Process Improvement: Stay proactive—identify areas where our intake workflow can be faster, smoother, or more effective.
What You Bring to the Team
- Language Skills: Bilingual proficiency in English and Spanish is required.
- Experience: 1–2 years of Customer Service experience is required. (1–2 years of Intake experience at a law firm is preferred but not required).
- Mindset: A strong "sales spirit" combined with a genuine ability to demonstrate empathy over the phone.
- Soft Skills: Detail-oriented, exceptional organizational skills, and the discretion needed to handle confidential information.
- Location: Ability to commute to our Manhattan Beach office for in-person work.
Why You’ll Love Working Here
- Beachfront Lifestyle: Work in a beautiful office with ocean views and spend your lunch breaks at The Strand.
- Growth & Incentives: Opportunities for raises, performance-based bonuses, and career development within the firm.
- Supportive Culture: A relaxed, business-casual environment that values inclusion and team-bonding activities.
- Comprehensive Benefits:
- Health, Dental, and Vision insurance.
- Paid Time Off (PTO).
- Regular employee appreciation events.
Ready to start your day with an ocean view and a meaningful career? Apply today!
Salary : $22 - $24