What are the responsibilities and job description for the Operations Manager - IFT position at Priority OnDemand?
Description
Definition:
Minimum Requirements:
Definition:
- Responsible for recruiting, screening, hiring and orienting all field staff.
- Responsible for evaluating, coaching and disciplining all field staff.
- Responsible for developing and staffing master schedule, including call in/fill in.
- Responsible for tracking, monitoring and submitting payroll per company policy.
- Receives and resolves any field crew questions, concerns or issues regarding pay, benefits or other personnel issues.
- Directs and leads support staff in inventorying, ordering, receiving, stocking and issuing medical, office and shop equipment and supplies.
- Direct and leads outside vendors, fleet maintenance staff and support staff in preforming preventive maintenance, repairs, cleaning and inspecting all fleet vehicles.
- Ensures that all field staff maintain appropriate certification and licensure for their position.
- Ensures that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public.
- Assists Medical Director, quality improvement and billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.
- Assists Senior Leadership in ensuring that all operations are in full compliance with all local, state and federal regulations regarding the ordering, storage, use and record keeping of controlled substances.
- Assists Senior Leadership in ensuring that operations are in full compliance with all local, state and federal contracts, regulations and ordinances.
- Identify and pursue new business opportunities, building strategic partnerships and driving initiatives that expand our market presence and accelerate company growth.
- Performs other duties related to management and administrative functions as directed.
- VP of Operations
- Medical Director – Medical Control on all patient care, protocol and clinical quality activities.
- Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
- Directs and supervises field crews to ensure that ambulance and all equipment is ready for use at the beginning of each shift and after every call.
- Directs and supervises field crews to ensure security of buildings, vehicles, equipment, medications and all other company property.
- Performs daily inspections of base and/or station for cleanliness. Direct and supervises field crews to perform appropriate housekeeping duties.
- Responsible for recruiting, screening, hiring and orienting all field staff.
- Responsible for evaluating, coaching and disciplining all field staff.
- Responsible for developing and staffing master schedule, including call in/fill in.
- Responsible for tracking, monitoring and submitting payroll per company policy.
- Receives and resolves any field crew questions, concerns or issues regarding pay, benefits or other personnel issues.
- Directs and leads support staff in inventorying, ordering, receiving, stocking and issuing medical, office and shop equipment and supplies.
- Directs and leads outside vendors, fleet maintenance staff and support staff in preforming preventive maintenance, repairs, cleaning and inspecting all fleet vehicles.
- Ensures that all field staff maintain appropriate certification and licensure for their position.
- Ensures that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public.
- Assists Senior Leadership in ensuring that all operations are in full compliance with all local, state and federal regulations regarding the ordering, storage, use and record keeping of controlled substances.
- Assists Medical Director, quality improvement and billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.
- Assists Senior Leadership in ensuring that operation is in compliance with all local, state and federal regulations and ordinances.
- Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
- When necessary and appropriate, acts as a team leader in dealing with emergency and non-emergency situations, directing and supervising other members of the emergency medical care team.
- Performs duties related to public relations and community education programs sponsored by company.
- Accepts responsibility for recertification as an EMT and for other required license’s and certifications as required by company, local, regional, and state policies, regulations or laws.
- Supported by Field Supervisors and other support staff handles administrative tasks such as dealing with vehicle breakdowns, vehicle accidents, employee injuries, patient injuries, supply requests, general housekeeping activities, etc.
- Addresses field crews questions, concerns or issues regarding pay, benefits or other personnel issues.
- Assists Quality Improvement and Billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.
- Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.
- At all times sets an example of professionalism and leadership for others to follow. Places patient care excellence and safety above all else.
- Performs other duties as directed by management.
Minimum Requirements:
- All Paramedic requirements
- Current Paramedic Certification (Dual certified in TN and GA Required)
- All EMT Field Supervisor requirements
- Must have the ability to function as a leader evaluating, coaching, training and directing field staff.
- The ability to reach, push and pull.
- The ability to sit or stand for long periods of time.
- The ability to bend, stoop, squat and kneel for long periods of time.
- The ability to walk up and down stairs without difficulty.
- The ability to lift and maneuver 150 pounds without difficulty.
- The ability to lift and maneuver 150 pounds up and down two flights of stairs without difficulty.
- The ability to walk a distance of one quarter of a mile without difficulty.
- The ability to complete all job duties during any and all hours of the day and night.