What are the responsibilities and job description for the Automotive Service Advisor position at Principle Automotive?
Automotive Service Advisor
Principle Toyota - Memphis
Principle Toyota Memphis is hiring!
At Principle Automotive, our Purpose is simple: Helping people move through life in a meaningful way. We believe automotive retail is ultimately about people and relationships, not just vehicles. Our Niche is providing exceptional service as a trusted and caring friend, and that commitment shapes how we care for our guests, our communities, and one another.
We are DRIVEN by our Values - Dedicated, Results-Oriented, Innovative, Values-Centered, Enthusiastic, and Nurturing. We invest in great people, encourage new ideas, recognize meaningful results, and create opportunities for associates to learn, grow, and build lasting careers. If you're looking for a place where you can make an impact, be challenged to grow, and be part of a team committed to doing things differently, Principle Automotive is a place to build your future.
Why Join Principle Automotive?
- Paid Time Off: PTO, holidays, jury duty, and maternity leave
- Retirement & Savings: Traditional 401(k), Roth IRA, and Christmas savings program with discretionary matching
- Insurance & Wellness: Medical, dental, vision, life, disability, accident, critical illness, and hospital insurance
- Employee Support: Free Employee Assistance Program (EAP), global emergency travel services, and online will preparation
- Education & Growth: Tuition reimbursement, continuing education, and professional development
- Exclusive Discounts: Vehicle purchases, service, parts, and body shop services
- Company Events: Holiday parties and performance events
- Work-Life Balance: Closed on Sundays
What You'll Do
- Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
What We're Looking For
Previous experience at a dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
If you're ready to build a rewarding career with a company that invests in your success, apply today and join the Principle Toyota of Memphis team.
Principle Automotive is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and associates without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Principle Automotive is committed to fostering a workplace built on respect, inclusion, and our DRIVEN Values.