What are the responsibilities and job description for the Automotive Service Advisor position at Walt Massey Chevrolet Marion?
Join the Walt Massey Automotive Family as a Service Advisor!
Drive your career forward with a team that puts people first.
If you're looking to build a rewarding career in the automotive industry, Walt Massey Automotive welcomes you! We’re not just a dealership — we’re a family that believes in delivering an extraordinary experience to every client, every time. As a Service Advisor, you'll play a key role in providing outstanding customer service while supporting our technicians and service team.
We invest in your success with industry-leading training, hands-on learning, and ongoing development opportunities to help you grow and thrive.
What We Offer
Competitive pay structure
Health, dental, and vision insurance
401(k) with company match
Paid holidays and vacation time
Paid, in-depth training
Opportunities for advancement in a growing company
A supportive, team-oriented work environment
What You’ll Do
Greet customers and manage the flow of service appointments in the drive lane
Serve as the liaison between customers and technicians, ensuring clear and accurate communication
Deliver exceptional customer service through prompt, courteous, and knowledgeable interactions
Maintain a high Customer Satisfaction Index (CSI) in line with company standards
Answer technical questions related to vehicle issues, warranties, services, and repairs
Efficiently assign and distribute repair orders to technicians
Assist in diagnosing vehicle concerns and ordering parts as needed
Oversee warranty claim submissions and help train and guide service department staff
Ensure all work complies with dealership policies and industry regulations
Foster strong relationships with manufacturers and team members
What We’re Looking for
Friendly, organized, and professional demeanor
Strong leadership and time-management skills
Excellent communication and customer service abilities
Proven record of sales or service success preferred
Ability to work independently and as part of a team
Tech-savvy with a basic understanding of automotive systems
Valid driver's license with a clean driving record
Positive, can-do attitude with a passion for helping others
Why Walt Massey?
At Walt Massey, we don’t just sell and service vehicles — we build lasting relationships. When you join our team, you’re not just starting a job, you're starting a career with a company that values your contribution and invests in your future.