Baggage Concierge Supervisor - DFW Airport

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Baggage Concierge Supervisor is responsible for overseeing daily baggage concierge operations, including the safe, secure, and timely movement of checked baggage between the facility, terminal, airline-designated drop points, and approved baggage handling areas. This role supervises Baggage Concierge Agents, coordinates with airline staff and internal teams, and ensures baggage is handled accurately and in accordance with TSA, CBP, airline, airport, and company requirements. The Baggage Concierge Supervisor supports operational efficiency, customer service, employee performance, safety compliance, and accurate documentation. This position requires strong leadership, attention to detail, communication skills, and the ability to manage changing priorities in a fast-paced airport environment.

RESPONSIBILITIES

• Supervise daily baggage concierge operations to ensure checked baggage is collected, transported, documented, and delivered securely and on time.
• Provide direction, support, and task assignments to Baggage Concierge Agents throughout the shift.
• Monitor employee performance, attendance, safety practices, and adherence to company and customer procedures.
• Coordinate with airline staff, airport personnel, managers, lead agents, and internal teams to support baggage movement requirements and daily schedules.
• Ensure checked luggage is transported across the Airport Operations Area to approved drop points in compliance with TSA, CBP, airline, airport, and company security requirements.
• Oversee coordination at luggage drop points to ensure checked baggage is properly inserted into the Hold Baggage System.
• Ensure boarding passes, bag tags, and airline-issued documents are collected, transported, and handled accurately.
• Support the collection and transport of checked luggage from airline-approved drop points to the facility in accordance with approved security and handling procedures.
• Assist with lifting, loading, unloading, and transporting baggage as operational needs require.
• Ensure baggage is handled with care to help prevent damage, loss, theft, or exposure to weather conditions.
• Monitor vehicle and equipment usage to ensure company vehicles, ground equipment, and assigned tools are operated safely and responsibly.
• Maintain and review documentation, records, and tracking information to support accurate baggage handling, routing, and compliance.
• Communicate operational updates, staffing needs, delays, baggage concerns, customer issues, and security matters to management.
• Respond to operational disruptions, equipment issues, safety hazards, damaged baggage, delays, or breakdowns and escalate concerns as needed.
• Reinforce safety procedures and maintain safe working conditions for employees, airline partners, airport personnel, customers, and others.
• Assist with onboarding, coaching, and training employees on baggage handling procedures, safety expectations, customer requirements, and security protocols.
• Maintain compliance with airport security procedures while working in secure and restricted areas.
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Must have a valid state-issued driver’s license with an acceptable driving record
• Minimum of three (3) years of customer-facing customer service experience required, preferably in aviation, hospitality, airline, luxury service, or other high-volume customer environments.
• Minimum of three (3) years of leadership, lead, or supervisory experience.
• Communicate effectively in English (reading, writing, speaking)
• Prior lead, supervisory, or team coordination experience preferred.
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
•  Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
•  Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• Must be able to reach with arms and grasp with hands
•  Must be able to push, pull
•  Must be able to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)  

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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