What are the responsibilities and job description for the Patient Coordinator, Sales Focused position at PRIME Therapy & Pain Center?
PRIME Movement is a boutique physical therapy clinic specializing in TMJ, spine, and whole-body movement care. We operate under a team-based care model and provide a premium; one-on-one experience focused on results.
We are not looking for a traditional front desk person.
We are looking for someone who is confident, accountable, and takes pride in helping people take action on their health.
Who This Role Is For
This role is for someone who:
- Is confident speaking with people and building trust quickly
- Is comfortable discussing pricing and guiding decisions
- Takes ownership of outcomes—not just tasks
- Thrives in a performance-driven environment
- Wants to grow professionally and be part of a high-level team
If you prefer a slow-paced, task-only role with minimal accountability, this is not the right fit.
Key Responsibilities
- Convert incoming calls, texts, and online inquiries into scheduled evaluations
- Verify out-of-network (OON) benefits and communicate clearly
- Help guide patients toward committing to a Plan of Care
- Manage scheduling, follow-ups, and front desk flow
- Support providers by helping set up patients in the back office when needed
- Follow up with leads through CRM (including Facebook inquiries)
- Support call volume and administrative needs for our Riverside location
Qualifications & Experience (Preferred)
- 1 year experience in front desk, medical, dental, PT, or wellness setting
- Experience handling inbound calls and converting them into scheduled appointments
- Comfortable discussing pricing and services with patients
- Experience verifying insurance benefits or out-of-network (OON) benefits is a plus
- Familiarity with CRM, scheduling software, or EMR/EHR systems
- Strong written and verbal communication skills
- High attention to detail and strong follow-through
- Spanish-speaking is a plus
What Success Looks Like
- Fast response time to new leads (within minutes, not hours)
- High booking and show rates
- Patients feel confident and taken care of from the first interaction
- Strong follow-up and attention to detail
- Consistent contribution to clinic growth
What Makes This Role Different
- You are part of a team-based care model, not just front desk
- You directly impact patient outcomes and clinic growth
- You will be trained in communication, systems, and patient coordination
- You will work in a premium, results-focused environment
Compensation
- Competitive base pay (based on experience)
- Performance-based bonuses tied to Plan of Care conversions
- Growth opportunities within a growing brand
· Paid Sick Leave & Vacation
· Paid Holidays
· Health Insurance
- 401K Retirement
To Apply
Submit your resume and include a short response to the following:
Why do you believe patients sometimes hesitate to commit to a treatment plan, and how would you handle that?
Salary : $20 - $25