Front Desk Spa Coordinator – Upscale Wellness Studio (Full-Time)

Front Desk Spa Coordinator (Upscale Wellness Hospitality)

Prime IV Hydration & Wellness – Hanover, MA
$20–$23/hr tips sales incentives (32–40 hrs/week)

At Prime IV Hydration & Wellness, our guests come to recharge and enjoy a “1-Hour Vacation.” As our Spa Coordinator, you are the host of that experience — the energy, the personality, and the welcoming presence that sets the tone the moment someone walks in.

Think of this role as a blend between a boutique fitness front desk leader and a luxury wellness concierge. High-touch hospitality. High energy. Strong social presence. You’re focused on making guests feel taken care of while supporting our membership and sales efforts at the front desk.

This is not a sit-behind-the-desk job. It’s a front-of-house, guest-facing, relationship-building role for someone who thrives on conversation, movement, and technology.

What You’ll Do

• Welcome guests with warmth, high energy, and a professional, polished presence
• Offer spa touches like infused water, hot towels, and friendly conversation
• Help guests feel comfortable and cared for from arrival to checkout
• Support nurses by managing check-ins, guest flow, and non-clinical needs
• Support membership growth by explaining options, answering questions, and helping with sign-ups, renewals, and upgrades at checkout
• Answer incoming calls professionally and confidently make outgoing calls to confirm appointments or follow up with guests
• Use our POS system to handle checkouts, memberships, and retail purchases accurately
• Use basic spreadsheets and computer tools
• Keep the spa clean, organized, and guest-ready
• Assist with events, front desk promotions, and client outreach
• Maintain a calm, friendly presence in a busy, fast-paced spa environment

Who Thrives in This Role

• Outgoing, social, and personable — you naturally connect with people
• Comfortable talking on the phone (both incoming and outgoing calls)
• Confident using computers, POS systems, and basic spreadsheets (e.g., Excel/Google Sheets)
• Experience in boutique fitness, luxury hospitality, salon/spa front desk, or high-end retail is a strong plus
• Comfortable supporting sales conversations around memberships, packages, and services
• Thrives in fast-moving environments (multiple guests, calls, and tasks at once)
• Detail-oriented, organized, and reliable
• Passionate about wellness, fitness, health, or holistic living

If you love connecting with people and creating elevated guest experiences, you’ll fit right in.

Position Details

• Full-time: 32–40 hrs/week
• Every other weekend required
• Pay: $20–$23/hr tips sales incentives
• In-person role at our Hanover, MA location

Why Prime IV?

Prime IV is a high-end, family-owned wellness spa where clients come to relax, rehydrate, and feel their best. You’ll join a supportive, energetic team that values personality, professionalism, and a passion for health and wellness.

As Spa Coordinator, you’re not just “front desk” — you’re the center of the guest experience and a key support for both our nurses and our membership program.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Application Question(s):

• Describe a time you managed a fast-paced front desk or hospitality environment. What helped you stay organized and positive?
• Tell us about any experience you’ve had using POS systems or basic spreadsheets. What were you using them for?
• What excites you most about working in an upscale wellness environment focused on guest experience and supporting memberships?

Experience:

• Retail sales: 1 year (Preferred)
• Spa services: 1 year (Preferred)

Location:

• Hanover, MA 02339 (Preferred)

Work Location: In person

Salary : $18 - $23