Food & Beverage Position Job Description

Job Title: Bistro Supervisor

Department: Food & Beverage    Reports To: General Manager

Status: Non-Exempt

SUMMARY OF POSITION

The Bistro Supervisor is a member of the Food and Beverage leadership team for PMG Hospitality Hotels at the Courtyard by Marriott – Fort Myers. This position is responsible for ensuring the highest level of guest satisfaction through exceptional service delivery while maintaining compliance with Marriott Brand Standards and PMG Hospitality operating procedures. The Bistro Supervisor leads associates, oversees daily Bistro operations, and supports management in training, development, and operational execution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide the highest quality of service to guests at all times and anticipate and exceed guest expectations.
• Ensure associates work together as a team to deliver optimum service and meet all guest needs.
• Ensure compliance with Marriott Brand Standards, PMG Hospitality standards, and departmental procedures.
• Complete opening and closing duties including setup, cleaning, securing equipment, and locking doors.
• Capable of performing all hourly Bistro functions and operating all departmental equipment.
• Assist in training new associates and cross-training existing associates in accordance with the CertificationProgram.
• Support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, andcoaching employees.
• Ensure adherence to quality expectations, safety standards, and cost control initiatives.
• Follow all company safety and security policies and report accidents or unsafe conditions immediately.
• Maintain professional appearance standards, confidentiality of proprietary information, and protection ofcompany assets.
• Identify and recommend improvements to enhance efficiency, productivity, quality, and guest satisfaction.

SUPERVISORY RESPONSIBILITIES

Directly supervises Bistro associates during assigned shifts.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required. Prior food and beverage supervisory experience preferred. ServSafe or equivalent manager-level food safety certification required or must be obtained within an approved timeframe.

Must possess strong leadership, guest service, and communication skills.

KEY SKILLS

• Excellent interpersonal and guest service communication skills.
• Strong leadership and team development abilities.
• Detail-oriented with strong organizational and problem-solving skills.
• Hands-on leader with a strong work ethic.
• Ability to professionally resolve guest and associate concerns.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not to be construed as an exhaustive list of responsibilities.

Management reserves the right to assign or reassign duties as business needs require.

Salary : $18 - $20