Station Manager - OKC Airport

SUMMARY OVERVIEW

The Station Manager has a highly responsible and strategic role, overseeing the entire operations at a specific airport station. This individual is responsible for managing staff, coordinating with airlines, ensuring compliance with federal and local regulations, and maintaining high standards of customer service. You will play a crucial role in budget management, operational planning, and implementing policies and procedures to enhance efficiency and safety. The Station Manager is also the primary liaison with airport authorities, handling negotiations and collaborations for smooth airport operations. Leadership, problem-solving skills, and the ability to handle high-pressure situations are essential, as the Station Manager ensures the successful and profitable running of the airport station. 

RESPONSIBILITIES

• Oversee the day-to-day operations of the airport service station, ensuring smooth and efficient functioning 
• Lead and manage a team of supervisors, agents, and support staff to deliver exceptional service to passengers and clients 
• Develop and implement station policies, procedures, and standards to maintain operational excellence 
• Monitor and manage station performance metrics, including on-time performance, customer satisfaction, and financial targets 
• Collaborate with airline partners and airport authorities to coordinate services, resolve issues, and optimize station resources 
• Conduct regular staff meetings and training sessions to ensure that employees are well-informed and equipped to handle their responsibilities 
• Foster a culture of safety within the station, adhering to all safety regulations and conducting safety audits and inspections 
• Manage staffing levels, schedules, and assignments to meet service demands while controlling labor costs 
• Handle customer inquiries, complaints, and escalations, striving for prompt resolution and customer satisfaction 
• Implement and maintain quality control measures to uphold service standards and ensure accuracy 
• Manage station budget, including expense control, cost analysis, and revenue optimization 
• Coordinate equipment maintenance, repairs, and replacement to minimize downtime 
• Ensure compliance with security protocols and report any security incidents or breaches 
• Develop and maintain strong relationships with vendors and suppliers to secure necessary resources 
• Implement environmental sustainability initiatives to minimize the station's carbon footprint 
• Prepare regular reports and updates for senior management, highlighting station performance and recommending improvements 
• Plan and execute station-wide events and promotions to enhance passenger experience and loyalty 
• Stay informed about industry trends, market developments, and emerging technologies in aviation services 
• Manage station inventory and procurement of supplies, equipment, and uniforms 
• Drive a culture of continuous improvement, seeking opportunities for operational enhancements and cost savings 
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Must have a valid state-issued driver’s license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• Minimum of 7 years of experience in airport operations or a related field 
• Proven experience in a managerial or supervisory role 
• Excellent communication and negotiation abilities 
• Knowledge of airport operational procedures and regulatory requirements 
• Ability to work in a fast-paced and dynamic environment 
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
•  Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
•  Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 25 pounds

• Position is generally sedentary, sitting for long periods of time
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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