What are the responsibilities and job description for the Front Desk Clerk position at Embassy Suites by Hilton OKC Will Rogers Airport?
Are you ready to embark on a rewarding career in the heart of hospitality? Maadaadizi Investments invites dynamic and passionate individuals to join our team, where excellence meets warmth and genuine hospitality. Maadaadizi Investments is currently searching for a remarkable Front Desk Clerk for the Embassy Suites Oklahoma City Will Rogers World Airport in Oklahoma City, Oklahoma.
At Embassy Suites, we pride ourselves on creating memorable experiences for our guests. Nestled just a stone’s throw away from Oklahoma City Will Rogers World Airport, our hotel offers a unique blend of comfort, luxury, and impeccable service. Joining our team means becoming a part of a community dedicated to delivering exceptional guest experiences. Whether you're an experienced professional or just starting your career journey, we welcome you to be a part of our diverse and talented team.
GENERAL PURPOSE:
Builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, which include check-in and checkout, handling cashier registers, and answering calls.
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Prioritize and organize work.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Greet customers in a friendly and sincere manner.
- Checking guests in and out in a professional manner.
- Complete registration process working with a computer system.
- Count money accurately and handle cash, cards, checks, vouchers, vigilantly.
- Provide concierge services.
- Transmit and receive messages using a telephone.
- Provide satisfactory overall customer service.
- Keep general areas indoor/outdoor clean and tidy.
- Respond to guest inquiries and in a timely, friendly and efficient manner.
- Transport guests to and from the Airport in courtesy shuttle.
- Provide or obtain accurate information.
- Other duties as assigned.
SUPERVISORY DUTIES: None
JOB QUALIFICATIONS:
JOB QUALIFICATIONS:
- Ability to communicate in the English language.
- Must be able to lift at least 50 pounds.
- Must be able to push/pull up to 100 pounds occasionally.
- Must be able to stand and exert well placed mobility for up to 8 hours.
- Must have a valid Driver’s License.
- Must be able to kneel, squat, bend, stoop and twist to perform job duties.
- Adequately communicate with guests, management and co-workers.
- Basic computer skills.
- Experience in a customer service-oriented role.
- Availability for flexible scheduling.
PHYSICAL ENVIRONMENT:
- Incumbent may stand for long periods of time at desk.
- Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday.
- Stooping, bending, twisting, reaching, and lifting up to 20 lbs. may be required in completion of job duties.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
WHAT WE OFFER:
- Team Driven and Values Based Culture
- Career Growth Opportunities
- Competitive Bonus Plan
- Paid Time Off (Vacation, Sick, and Holiday Pay)
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Employee Meal
- Employee Discounts
- Employee Referral Program
WHY WORK HERE:
Join a team where hospitality, purpose, and opportunity come together. As a Hilton-branded hotel proudly owned by the Mille Lacs Band of Ojibwe, we offer a welcoming, respectful workplace that values teamwork, growth, and service excellence. You’ll enjoy the stability of a trusted global brand, the benefits of Hilton travel perks, and the pride of working for an organization committed to community investment and cultural respect for all, while building skills and advancing your career in hospitality.
This employer participates in e-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If e-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.