Documentation & Operations Coordinator

Primary Talent Partners has a new contract opening for a Documentation & Operations Coordinator with our large power and utilities client in Wildwood, FL. This is an 8-month contract with a potential for extension.


Pay: $22.50 - $23.50/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.


Description:
This position reports to the Vegetation Management Director and supports the VM Program by the successful execution of the following:

• Creates and sends reports to VM and Supplier leadership on defined cadences
• 10-day goal, after hour call out, Fastrack scores and verbatims, customer tickets and Ops request, circuit maintenance audit, reactive QA, customer resolution tool, customer experience performance metrics, and customer work orders exceeding 10 business days
• Weekly crew tracking for VM and DCC
• 2nd approver on VM Supplier invoices, max amount at the discretion of the director, additional invoice assistance as needed
• Monitors work plan to ensure timely work order completion
• Updates ARCOS call out as needed
• Creates & schedules VM Planned outages
• Monitors and tracks customer complaints
• Hazard Tree refusal letter facilitation and storage
• Tracks computer-based training compliance
• Assists with on/off boarding of suppliers as needed
• Order supplies and develop job aids as needed
• May also include additional jurisdictional responsibilities such as sending request for public notices, acquiring DOT permits, monitoring customer phone line and taking follow-up actions to ensure resolution, creating PDF maps, etc.
  

This position is responsible for developing and implementing the necessary infrastructure to efficiently process and secure project related documentation (i.e. vendor documents, construction documents, quality records and vital business records) and in developing and implementing cost-effective solutions for project information management. This person is also responsible to coordinate and oversee the assembly, reproduction, revision control and submission for archival of construction work packages. These packages are inclusive of the work orders, drawings and procedures applicable to the construction work tasks.


Requirements:

• Bachelor's Degree preferred, though not required; High School Diploma Required
• 1-3 years of experience in operations coordination or administrative support, ideally within utility/program support roles
• Proficiency in Microsoft Excel and data tracking/reporting (ability to manage spreadsheets, track metrics, and generate basic reports)
• Experience working with vendors/suppliers or cross-functional teams in a fast-paced environment
• Excellent communication skills with the ability to follow up on issues, track resolutions, and provide status updates to stakeholders
  

Optional / Nice-to-have 

• Experience in utilities, vegetation management, construction, or field operations environments
• Familiarity with work order systems, invoicing, or compliance/documentation processes
  
  

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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