(CSSNA) Customer Order Management Representative

Primary Talent Partners has a new contract opening for a (CSSNA) Customer Order Management Representative with our power technology client in Nashville, TN. This is a 6-month contract with a potential for extension.

Pay: $21.00 - $24.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.


Schedule: This is a hybrid role working 3 days in office (Monday, Tuesday and 3rd day optional on the day but required to be in office.) is a must while the other 2 days are remote. Working hours will be a 7-4 or 8-5 shift.


Description:
This role is not a call center position. The day-to-day activities includes customer service, customer support, working in a customer order management environment, and understanding expectations of supply chain. This candidate will be working on accounts and closely with customers while checking the status of orders. The candidate should also have some SOX experience and experience with credit and debits. The ideal candidate will have at least 1 year of experience.


Responsibilities:
Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.


Key Responsibilities:

• Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:
• Act as the single-point-of-contact to client customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfill customer orders; providing accurate documentation and continual communication to customer throughout the process.
• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of company processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database/system.
• Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
• Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
• Knowledge of Quality Management Systems. Support Supervisor with hosting customer visits at local facility.
• Prepare and distribute standard and customized internal and customer reports.
• Understand Customer Order Management policies, procedures and metrics.
• Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
• Participate in/lead process improvement projects.
  
  

Qualifications:

• College degree preferred; High School Diploma required
• 1 year of experience in order management or supply chain support within a fast-paced environment
• Familiarity with SOX compliance, invoicing, and handling credits/debits with a high level of accuracy and attention to detail
• Strong communication skills with the ability to manage customer accounts and provide clear, timely updates across cross-functional teams
• Working knowledge of order lifecycle processes, including order entry, tracking, issue resolution, and logistics coordination
• Proficiency in Microsoft Excel for data tracking, reporting, and analysis (e.g., filters, VLOOKUP, pivot tables preferred)
  
  

Top 3 Skills you are looking for:

1. Communication
2. Supply Chain Experience
3. Excel familiarity
   
   

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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