What are the responsibilities and job description for the Technical Support - Utility Billing Associate position at Primary Services?
Join a thriving organization known for its strong culture and industry-leading benefits. Contribute to meaningful financial operations while enjoying the stability and growth opportunities of a Fortune 500 environment.
Primary Services is actively recruiting for a Technical Support - Utility Billing Associate to support a large, established company in the utilities sector. This role is ideal for a detail-oriented professional with experience in billing, financial data accuracy, and customer account management. As a Utility Billing Associate, you will help ensure precise billing processes, resolve inquiries, and maintain critical account records that directly impact operational performance. This position offers a dynamic blend of analytical work and cross-department collaboration within a high-volume corporate setting.
Responsibilities:
- Review and analyze billing exceptions and apply necessary corrections within the customer billing system.
- Initiate and process service orders aligned with internal financial and operational workflows.
- Investigate tamper codes and document findings for record-keeping and compliance.
- Resolve customer billing inquiries, including bill adjustments, sales tax exemptions, rate changes, and follow-up items.
- Communicate billing findings and resolutions to internal and external customers.
- Ensure accuracy and consistency across all accounts receivable and billing activities.
Qualifications:
- Associate’s degree preferred.
- Billing-specific experience required.
- Minimum of 2 years of customer service experience.
- Experience with Banner CIS or SAP.
- Proficiency with Microsoft Office applications.
- Experience in the utility industry preferred.
Salary : $20 - $25