What are the responsibilities and job description for the Scheduler position at Primary Healthcare Centers?
Primary Healthcare Centers is seeking a Scheduler to join our team. This role is responsible for managing incoming calls, scheduling patient appointments, and assisting patients with questions related to their visits. The ideal candidate is organized, patient-focused, and able to communicate clearly while working in a fast-paced healthcare environment.
At Primary Healthcare Centers, our mission is to reveal God’s love through high-quality and accessible care for all, and we are looking for team members who share our commitment to serving our patients and community.
Position Summary
This position manages phone communications within the scheduling department, including answering calls, scheduling and rescheduling appointments, confirming appointments, and directing calls to the appropriate department. This role plays a key part in ensuring patients receive timely and accurate scheduling support.
This position may have remote work requirements and is subject to all current CMS vaccine mandates.
Key Responsibilities
- Answer incoming calls for the scheduling department and assist patients with appointment requests
- Schedule patient appointments based on provider availability, urgency, and patient needs
- Process appointment cancellations, rescheduling, and updates
- Confirm and verify patient information during the scheduling process
- Provide patients with appointment details including date, time, location, and preparation instructions
- Inform patients of the organization’s narcotic prescription policy when scheduling
- Notify patients if sliding scale documentation will need to be updated prior to their appointment
- Maintain accurate scheduling records and documentation
- Answer patient questions regarding appointments, procedures, and visit preparation
- Resolve scheduling conflicts professionally and efficiently
- Work collaboratively with medical providers and staff to coordinate patient visits
- Perform additional duties as assigned
Qualifications
- Strong problem-solving and organizational skills
- Ability to communicate effectively with patients, providers, and staff
- Ability to remain calm and professional in stressful or high-volume situations
- Strong computer and keyboard proficiency
- Ability to maintain accurate records and documentation
- Ability to interpret and follow clinic procedures and guidelines
- Ability to establish and maintain positive working relationships with patients, coworkers, and the public
- Basic math skills and attention to detail
Education and Experience
- High school diploma or equivalent required
- Two years of experience in a medical office preferred
- Medical Assistant certification preferred but not required
- LPN license in the State of Georgia preferred but not required