Administrative Assistant

Administrative Assistant

Position Overview
Location: Hyattsville, MD
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: $23.00/hour
Employment Type: Full-time, Long-term

Are you a highly organized professional with excellent customer service skills looking for a stable, long-term career? We are partnering with a growing company in the construction and restoration industry to find a dedicated Administrative Assistant to join their team in Hyattsville, MD. In this role, you will be the backbone of daily operations, handling everything from initial customer intake to project coordination and claims support. The specific company details will be shared upon scheduling a client interview.

Key Responsibilities

• Operational & Office Support: Open the office promptly at 8:00 AM, answer and route incoming calls, manage email correspondence, record meeting notes, and actively plan and time-block daily workflow.
• Customer Service & Intake: Field initial loss calls from homeowners and property managers, gather critical claim details (date of loss, damage type, insurance info), and conduct follow-up customer satisfaction checks.
• Insurance & Claims Processing: Enter claim data into specialized software (e.g., Xactimate, Albi), communicate directly with insurance adjusters and agents, and upload estimates and documentation to portals.
• Project Scheduling & Coordination: Schedule technicians, subcontractors, and property inspections while meticulously updating job progress notes and tracking project deadlines.
• Financial & Compliance Tracking: Assist with invoicing using Microsoft Excel, maintain updated certificates, licenses, and insurance documents, and ensure all required work authorizations are fully executed.
• Marketing Support: Maintain referral source lists, send out client thank-you notes, and assist with basic website and social media content updates.
  

Qualifications & Skills

Must-Haves:

• Proven customer service experience, particularly with handling client inquiries effectively over the phone.
• Strong proficiency in Microsoft Excel and accurate data entry skills.
• Excellent organizational skills and the ability to maintain meticulous physical and digital files.

Nice-to-Haves:

• Prior administrative experience in the construction, property management, or restoration industry.
• Familiarity with industry-specific CRM or claims software (such as Xactimate or Albi).
  

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay
  

Ready to Apply? If you are a detail-oriented professional ready to make an immediate impact, we want to talk to you! Apply directly through this platform with your updated resume to be considered for an interview.