Accounts Receivable Deductions Specialist

Our established client, a privately held company in McKinney, Tx is seeking a dynamic Accounts Receivable Deductions Specialist to join their team on a Direct Hire basis!

This essential, hands-on role is responsible for the end-to-end resolution of customer payment discrepancies, focusing on deductions, product returns, and freight claims. The ideal candidate thrives in a fast-paced environment and is adept at working cross-functionally with multiple teams.

Key Responsibilities

• Resolve Pricing Claims: Research and validate all pricing claims and short-pay deductions by meticulously comparing customer debit memos against sales system support, working directly with customers and Independent Sales Representatives.
• Process Credit/Debit Memos: Accurately issue all necessary credit and debit memos within the required 24-48 hour window following the receipt of goods or final resolution.
• Manage Freight Claims: Coordinate the financial recovery process for goods damaged in transit by providing necessary documentation (e.g., raw material scrap values, reclaimed materials) and diligently tracking funds received from carriers.
• Track Unearned Discounts: Actively identify and collect unearned early payment discounts improperly taken by customers.

Operational Coordination

• Manage Product Returns: Collaborate with Quality Control (QC), Shipping, and Sales teams on all product return claims, including scheduling the physical pick-up of requested return materials.
• Territory Management: Oversee all AR resolution activities for a specified sales territory, serving as the primary point of contact for Encore Independent Sales Representatives.

Reporting and Compliance

• Documentation: Ensure all adjustments, claims, and resolutions are supported by thorough documentation and validation notes for auditing purposes.
• Reporting: Manage all open chargeback and deduction reports, providing regular updates to management on unresolved items.
• Commissions: Process and track commission deductions accurately and as needed.

Required Qualifications

• Experience & Education: Bachelor’s Degree or a minimum of 5 years of dedicated experience in Accounts Receivable, specializing in deductions, chargebacks, and claims resolution.
• Technical Proficiency: Expert level proficiency with Microsoft Excel (VLOOKUPs, pivot tables, complex formulas).
• Communication: Exceptional verbal communication skills are an absolute requirement, as the preferred method of issue resolution is direct telephone contact with customers.
• Organizational Skills: Extremely organized with excellent time management skills and a proven ability to prioritize a high volume of complex tasks.
• Teamwork & Reliability: Must be a proactive team player who offers assistance to colleagues without management direction. Requires punctuality, great attendance, and the ability to self-manage work hours based on workload.

Preferred Qualifications

• Experience managing AR in a manufacturing or wholesale distribution environment.
• Familiarity with Enterprise Resource Planning (ERP) software (e.g., SAP, Oracle, NetSuite).