What are the responsibilities and job description for the Help Desk Software Support Lead position at PRIDEROCK CAPITAL MANAGEMENT, LLC?
JOB OVERVIEW
Priderock Capital Management, LLC, is seeking a Help Desk Software Support Lead associate. This position will support multifamily residential and student housing properties across the US and is ideal for someone with prior property management/leasing experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide training and assistance to on-site property management teams in Yardi, and other 3rd party software solutions.
- Set up new properties in Yardi and assist in training new staff in software functions.
- Provide excellent customer support to property management teams in responding to help desk tickets.
- Knowledgeable in using Yardi Client Central case system.
- Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting.
- Research, procure and initiate associated license needed for software systems to include:
- Bluemoon
- NAA
- Local Apartment Association
- Utility conversions of RealPage and Conservative
- Implementations and integration of 3rd party software
- Use training and documentation as appropriate to include testing software, data and report editing.
- Proficient in Excel, Word, CSV, and database relationships.
- Other related duties and assignments as required.
QUALIFICATIONS
- Prior Multi-Family Residential Property Management experience required.
- Prior experience with Yardi Voyager 7s in a Helpdesk environment required.
- Prior experience with CRM and Rent Cafe
- Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
- Strong ability to work under pressure and independently.
- Must be team-oriented and problem solver with strong work ethic.
- Strong communication skills, both verbal and written, are essential.
- Strong attention to detail and analytical skills a must
- The ability to review work for quality and completeness will be a key to success.
- Ability to collaborate with internal and external teams.
- Analytical and troubleshooting skills.
- Meet deadlines and prioritize work requirements.
- Meet deadlines and prioritize work requirements