What are the responsibilities and job description for the Technical Support Specialist position at Advantage Software?
Help Others Succeed with Cutting-Edge Technology — Join Advantage Software
Technical Support Specialist (Full-Time, Permanent – Onsite)
925 SE Central Parkway, Stuart, FL 34994 (onsite)
ABOUT ADVANTAGE SOFTWARE
Visit us at www.eclipsecat.com
For more than 35 years, Advantage Software has been a leading innovator in software for the court reporting and closed-captioning industries. Located on Florida’s Treasure Coast, we’re passionate about giving our customers every technological advantage through reliable, creative, and cutting-edge solutions.
Have you ever seen a court reporter writing on a stenotype machine? It might have been ours. Have you ever watched live captions scroll across your TV during an event? That could have been powered by our software.
ABOUT THE POSITION
You’ll join a collaborative and skilled team dedicated to providing world-class support to our users.
Key responsibilities include:
- Troubleshooting software and hardware via phone, email, and remote login
- Becoming a product expert and staying current with new developments
- Training and orienting end users and students
- Assisting with software testing and quality assurance
- Contributing to a positive, team-oriented culture
No industry experience is required — we’ll teach you everything you need to succeed.
ABOUT YOU
You enjoy solving problems, helping people, and learning new technology. You're available to work full-time (40 hours/week) onsite in Stuart, FL, with flexible availability including nights and weekends.
Requirements:
- Excellent problem-solving, analytical, and communication skills
- Strong grammar and writing ability (technical writing is a plus)
- Comfortable learning and supporting innovative software
- Familiar with Windows 11
- Reliable vehicle and valid driver’s license
COMPENSATION & BENEFITS
- $21.28/hour bi-weekly performance incentives
- Health insurance (100%)
- Dental
- Vision
- 401(k)
- Paid holidays and vacation time
Interviews are by appointment only — please, no walk-ins.
Thank you for your interest in joining Advantage Software!
Job Type: Full-time
Pay: $21.28 - $25.96 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21 - $26