Sr. Business Product Manager Patient (CRM)

Pride Health is seeking a Sr. Business Product Manager, Patient Customer Relationship Management (CRM) for one of the world’s largest biotech companies.

Job Title: Sr. Business Product Manager, Patient (CRM)

Location: South San Francisco, CA (On-Site)

Job Type: Contract

Length: 6-Months

Hours: 8:30 AM to 5:30 PM PT

Pay Rate: $76.50 - $101.98 per hour

Summary:

The Senior Business Product Manager, Healthcare Professional (Patient) Customer Relationship Management (CRM) drives the development, adoption, and continuous improvement of the Patient CRM Product, as well as core integrated capabilities such as

e-detailing, customer insights modules, messaging etc. Partnering with the Business Product Owner, Executive Director – CRM Suite Leader, and Technical Product Manager, this role defines product roadmaps, gathers user insights, and drives feature rollouts. This role is closely integrated with commercial, medical, and other cross-functional teams that leverage CRM to support both digital and in-person customer engagement. Through these deep, wide-ranging connections, the individual in this role will develop a strong understanding of how CRM strategies and capabilities shape customer experiences with Company, contribute to business outcomes, and empower CRM end-users to deliver meaningful impact.

Responsibilities:

• Partner with the Business Product Owner and/or Executive Director - CRM Suite Leader to support the creation of digital-forward healthcare provider customer relationship (Patient CRM) product roadmaps, including experience, features, timelines, and dependencies.
• Partner with Technical Product Manager to drive the development and improvement of Patient CRM product or specific product features, ensuring alignment with the overall Patient CRM product vision.
• Help evangelize the role of product(s) in achieving enterprise objectives, communicating their value proposition and roadmap(s) to senior leaders and organization-wide stakeholders.
• Act as point of contact for business feedback, recommendations, & user requests for enhancements to the Patient CRM product.
• Collaborate with the Technical Product Manager to align business outcomes with technical feasibility, ensuring the Patient CRM product delivers both business value and technical performance.
• Oversee business process & user insights collection through User Acceptance Testing (UAT) to ensure the successful implementation of new features and capabilities.
• Support the rollout of new features across new and existing users.
• Collaborate with Business Product Owner / Executive Director - CRM Suite Leader to establish business standards & templates and ensure pull-through.
• Drive definition of business requirements for Patient CRM product capabilities and features and non-functional performance requirements, leveraging GNE and industry standards.
• Drive experimentation to enhance Patient CRM product offerings, in line with the overall business learning agenda.
• Coordinate with business stakeholders, IT, and cross-functional enterprise product team partners to align on the product roadmap, fostering cohesive collaboration and unified efforts toward shared goals.
• Collaborate with cross-functional teams and IT partners to ensure successful Patient CRM product integration and execution.
• Closely partner with Customer Experience professionals to ensure Patient CRM product experience meets the expectations of its end-user product community.
• Understand customer engagement trends and technologies in the pharmaceutical industry. Track market shift and emerging technologies to inform CRM strategy and roadmap development.
• Comply with all laws, regulations and policies that govern the conduct of Company activities.
• Ensure Patient CRM product features align with compliance, privacy, and regulatory standards while supporting effective fi eld force engagement.
• Collaborate with FieldSales, Medical, and Marketing teams to defi ne and prioritize functionality that supports timely and personalized Patient interactions.

Requirements:

• Bachelor’s degree in business, technology, operations, science, marketing, or a related fi eld.
• 7 years of experience, with 5 years in product management, digital product operations, or equivalent experience.
• Experience with sole ownership of tactics or product components, demonstrating the ability to articulate business problems, identify solutions, and drive execution from strategy through implementation.
• Demonstrated ability to develop and execute product roadmaps, including feature planning, timelines, and dependencies.
• Experience with User Acceptance Testing (UAT) and rolling out new features across a variety of user bases.
• Proven success in aligning stakeholders and collaborating with cross-functional teams to deliver seamless product integration.
• Strong analytical and problem-solving skills, with experience driving experimentation and optimization.
• Exceptional communication and presentation skills, with the ability to evangelize product vision and value across all levels of an organization.
• Proven ability to adapt and navigate ambiguous or evolving environments.

Preferences:

• Advanced degree, or equivalent experience (e.g., MBA or related graduate-level qualification).
• Experience in healthcare, pharmaceutical, or highly regulated industries. ● Ability to innovate and foster experimentation to improve product capabilities.
• Experience in leading or managing enterprise CRM platforms (e.g., Veeva, Salesforce) within life sciences or healthcare industries.
• Strong understanding of customer engagement strategies and omnichannel orchestration tailored to Patients.

Benefits that Pride Health offers:

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Apply Today! If you are interested in the position, please email your resume to rob.vanriet@pride-health.com for immediate consideration.