What are the responsibilities and job description for the Payroll Specialist position at Pride Health?
Job title: Facility Payroll Ambassador
Job location: Bronx, NY 10451
Shift: 8:00 AM-4:30 PM
Pay: $28 - $32/hr without benefits
Contract Length: 2 months, Possible Extension
Qualifications:
- Bachelor's Degree
- 1 years of related customer service/payroll experience
- Knowledge/experience in customer service delivery
- Strong technology and computer skills
- Proven experience in providing excellent service to customers
- Payroll experience
General tasks and responsibilities include:
- Provide professional and quality customer service to employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures
- Resolved employee inquiries utilizing system tools, reports and policies and procedures
- Identify and escalate complex issues and provide follow-up/ closure
- Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries
- Complete payroll and timekeeping related forms
- Guide employees through troubleshooting and navigation assistance with ESS, MSS and ERC webpages
- Collaborate with all areas of Payroll and HR to resolved employee issues
- Provide coverage for Payroll Shared Services Call Center
- Participate in trainings and review of communications to stay updated on applicable software, policies and procedures
- Participate in special projects and perform all other duties as assigned
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.
Salary : $28 - $32