What are the responsibilities and job description for the Payroll Specialist (Entry Level) position at Anchor Payroll & Benefit Solutions, LLC?
Join our team at Anchor Payroll and deliver outstanding support to our clients! As a Payroll Specialist, you’ll be the friendly voice answering phone calls, responding to emails, and hosting video meetings—helping clients with everything from payroll processing to employee data, tax filings, and troubleshooting payroll hiccups, plus guiding them through our additional services.
No prior payroll or client service experience? No problem! We’ll train you from the ground up—though if you’ve got customer service skills in your back pocket, that’s a bonus.
What You’ll Do:
- Handle daily inbound and outbound calls and emails, assisting clients with payroll processing, onboarding new employees, fixing past payroll snags, and answering account-related questions to keep everything running smoothly and tax filings on point.
- Guide clients through payroll tasks via phone, email, or online tools, ensuring accuracy every step of the way.
- Tackle payroll challenges like time tracking, online processing, direct deposits, adjustments, voided payrolls, amended tax returns, wage reporting, deductions, and benefits—be the problem-solver clients rely on!
- Dig into client issues, teaming up with fellow Payroll Specialists, Tax Managers, and others to get things sorted out.
- Prep paperwork for tax amendments, payroll voids, direct deposit reversals, and adjustments.
- Keep our CRM updated with every client interaction, so the whole team stays in the loop on account details and updates.
- Stay sharp on payroll, tax, and Anchor Payroll systems through in-house training, self-directed learning, and a bit of detective work—ensuring you’ve got the know-how to wow our clients.
- Bring a warm, helpful vibe to every interaction, boosting clients’ trust in our ability to handle their payroll needs.
- Keep calls and hold times in check to serve every client efficiently, while still delivering top-notch support.
- Manage your time like a pro, juggling the call/email queue, researching client questions, and following up with solutions—all with speed and precision.
What We’re Looking For:
- No payroll experience required—we’ll teach you! (Though if you’ve got Payroll Specialist experience and can handle advanced payroll and tax topics, that’s a huge plus.)
- An Associate degree is preferred, but not a dealbreaker.
- Ability to juggle multiple tasks and thrive in a fast-paced environment.
- Tech-savvy enough to adapt to new tools and navigate web-based software with ease.
- Solid skills in Excel and Word (moderate to expert level).
- Quick, accurate data entry chops.
- A genuine passion for making customers happy with stellar service.
- This position is full time in our Millwood, NY or Budd Lake, NJ office. This is not a remote position.
Ready to jump in and help our clients succeed? Apply now and let’s make payroll a breeze together!