Clinical Manager

Summary: Supervise and manage a team of Community Support Workers (CSW) for the purpose of assuring quality

clinical services, documentation, and professional conduct as it relates to client care and professionalism.

Staff /Department Oversight:

· Average Team: 10 – 12 CSWs

· Average Caseload Per CSW: 15-20 Clients

Interrelationship: Must have the ability to communicate all pertinent information to Clinical Director, Medical

Director, and Leadership, as needed. Develop, supervise, and encourage Clinical staff, CSW’s in the Mission and Vision

of the organization.

Primary Job Responsibilities:

· Review and countersign all encounter notes within 48 hours of being entered into the electronic medical

record (EMR) system. Correct and provide feedback as needed for the purpose of quality assurance.

· Perform diagnostic assessments (DA) and complete treatment plans for clients assigned to team

· Provide supervision (individual or group) for a minimum of 4 hours a month to CSWs to provide clinical

support, crisis intervention, and support the clinical intervention necessary for effective treatment

· Participate in peer review process for internal auditing purposes to ensure compliance with standard operating

procedures.

· Facilitate and ensure CSWs obtain the required trainings related to services, programs, and job subject matter

· Must be able to work collaboratively with an interdisciplinary and multicultural/diverse team.

· Review weekly productivity reports for team as well as other reporting tools indicated by senior management

to ensure CSWs are meeting productivity goals.

· Assist Executive Director and Clinical Director with the implementation of strategic plans.

· Maintain and submit all clinical documentation with clients within 48 hours of completing the service.

· Provide emergency support as needed in accordance with the after-hours on-call schedule.

· Attend all scheduled programmatic meetings (e.g., clinical supervision, staff meetings, etc.)

Knowledge, Skills & Abilities:

· Detail-Oriented, highly organized

· Flexible, and able to adjust as priorities change

· Strong oral and written communication in English

· Strong interpersonal skills and technologically competent

· Must be familiar or willing to be trained on EMR systems

Education/Experience:

· Master’s Degree in a Human Services related field 

· Licensed in the District of Columbia in one of the following licenses (LGPC, LGSW, LPC, LCSW, LMFT, Psychologist, Psychiatrist, APRN and/or RN) 

· Two years minimum of direct-care clinical services with individuals with mental health diagnoses 

Competencies: 

· Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

· Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. 

· Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. 

· Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.