Dispatch Supervisor - Customer Service Center

Dispatch Supervisor - Customer Service Center

Pay: $27/hr

Location: Dallas, TX 75246

Schedule: Tuesday – Saturday

Shift: 1:00 PM – 9:30 PM

Summary

We’re seeking an experienced and motivated Customer Service Center Supervisor to lead daily operations for a high-volume dispatch team. This role is responsible for managing staff performance, ensuring service quality, and driving operational excellence. The ideal candidate excels at multitasking, resolving escalations, and building a positive, collaborative team culture.

Responsibilities

• Oversee daily CSC operations including staffing, scheduling, and workflow management.
• Monitor call volume, quality assurance, and productivity metrics.
• Handle escalated and overflow calls as needed.
• Manage attendance, hiring, and disciplinary matters.
• Collaborate cross-functionally with departments and vendors to improve service delivery.
• Provide regular coaching, mentoring, and performance feedback.
• Prepare reports and track key performance indicators.
• Assist in implementing new technology, processes, and service enhancements.
  
  

Requirements

• Proven managerial experience in a customer service or dispatch environment.
• Strong leadership and coaching abilities.
• Excellent communication skills (both verbal and written).
• Proficiency with Microsoft Office Suite and general computer applications.
• Ability to interpret data and make informed operational decisions.
• Skilled in conflict resolution and problem-solving.
• Adaptable in a fast-paced environment with shifting priorities.
  
  

Benefits

• Competitive hourly rate with room for advancement.
• Comprehensive health benefits and paid time off (available upon hire).
• Ongoing professional development and training.
• Supportive leadership and collaborative team environment.
  
  

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