What are the responsibilities and job description for the Intake Specialist position at Prestige Business Services LLC?
Intake Specialist
📍 Southfield, MI
💰 $19–$23/hr (based on experience)
🕒 Full-Time | On-Site
About the Role
Our client is hiring an Intake Specialist for a high-volume personal injury law firm in Southfield. This role is the first point of contact for prospective clients and directly impacts whether cases are signed.
This is a phone-heavy, conversion-focused role. Strong communication, urgency, and follow-up matter.
What You’ll Do
- Handle inbound calls and online inquiries from potential clients
- Conduct structured intake conversations and qualify cases
- Build rapport with injured callers and guide next steps
- Document calls accurately and coordinate with the intake team
- Follow up with leads to drive signed cases
What We’re Looking For
- 1 year in legal intake, inside sales, call center, or phone-based customer service
- Confident phone presence and persuasive communication
- Comfortable handling emotional conversations
- Organized, reliable, and detail-oriented
- On-site availability in Southfield
Why Apply
- Direct impact on firm growth
- Fast-paced, performance-driven environment
- Growth potential within legal intake
Salary : $19 - $23