Senior IT Technician

We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth.

This opening is for a technician who is comfortable working on-site with VIP users/UHNWI in New York and remotely assisting these same VIPs during their travel.

We are looking for someone with:

• Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution.
• Demonstrable experience supporting Mac OS workstations. (PC experience is a plus)
• A passion for developing hard and soft skills and career advancement.
• Ownership and leadership character traits.
• Ticketing system organization and upkeep experience.
• The ability to be receptive and action-oriented in response to constructive feedback.
• A calm and focused demeanor in high-pressure situations.
• Strong professional and technical communication skills (both written and verbal).
• At least 7 years of help desk experience with evidence of growth
• At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues).
• Experience with Jamf Pro or other MDM platforms.
• Optional experience supporting audio/video systems (Creston, Savant, etc.)
• Basic understanding of bash and/or Power-shell scripting is a plus.

Some responsibilities include:

• Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges.
• Providing technical support by phone, email, chat, and (as needed) in person.
• Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs.
• Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work.
• Being able to work with a team to solve difficult problems.
• Creating and maintaining technical documentation.