What are the responsibilities and job description for the Complaints Specialist position at Premier Talent Partners?
Responsibilities
At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.
- Keep records of all conversations in our call center database in a comprehensible way
- Build sustainable relationships and engage customers by taking the extra mile
- Seize opportunities to upsell products when they arise
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Follow communication “scripts” when handling different topics
- Proven experience as call center supervisor or similar supervisory position
- Experience in customer service is essential
- Proficient in English
- Working knowledge of MS Office
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Outstanding communication and negotiation abilities
- Excellent organizational and leadership skills
- 100% Remote (US)
- 3-month contract through the end of the year, with the potential to extend
- 1-3 years of professional experience with either a financial institution or payment provider preferred - must have
- Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
- Experience in direct customer facing roles - Must Have
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Flexibility to adapt and able to manage multiple assignments while working independently
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail - Must Have
- Excellent time-management skills - Must Have
- A desire to help people and improve the customer experience
- A passion for Square and customers engaging with Square products
- Strong Internet research, Google Docs and overall PC skills; SQL experience a plus
- MacBook user preferred
- $24.52 - $24.97 /hour Pay Rate
At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.
- Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
- We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
- It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.
Salary : $25 - $25
