Operations Project and Audit Manager

Operations Project and Audit Manager (“OPAM”)

Liberty Bankers Life Insurance Company

Dallas, Texas

ORGANIZATION DESCRIPTION:

Liberty Bankers Insurance Group (“LBIG”) is a Dallas-based provider of a wide range of life insurance,

annuity, and health insurance products used to build and preserve the financial security of our

policyholders.

POSITION SUMMARY:

The OPAM, under the guidance of the EVP & COO, is primarily responsible for the management of key

operations department projects and third-party administrator audits. Secondarily, the OPAM will assist

with the coordination, completion, and administration of other key operations department initiatives.

ESSENTIAL DUTIES:

1. Project Management: The OPAM will manage the following project and support activities in

coordination with the VP, SVP, and EVP of the operations department.

a. Project Planning:

i. Define project scope, objectives, and deliverables.

ii. Develop project plans, including timelines, budgets, and resource allocation.

iii. Identify and manage project dependencies and critical path.

b. Team Management:

i. Assemble and lead project teams, assigning tasks and responsibilities.

c. Stakeholder Communication:

i. Communicate project status, updates, and progress to stakeholders.

ii. Manage stakeholder expectations and address their concerns.

d. Schedule Management:

i. Develop and maintain project schedules, ensuring timely completion of tasks.

ii. Monitor project progress and make adjustments to keep the project on track.

e. Documentation and Reporting:

i. Maintain project documentation, including plans, reports, and records.

ii. Prepare and present project status reports.

iii. Document lessons learned and best practices for future projects.

f. Project Closure:

i. Ensure all project deliverables are completed and meet quality standards.

ii. Conduct project evaluations and post-project reviews.

iii. Facilitate the closure of the project and ensure proper handover of deliverables.

2. Operations Department Audit: The OPAM will coordinate the following operations department

audit functions, and in certain circumstances, will be called upon to perform assigned audits within

the departmental and corporate audit framework.

a. Audit Planning:

i. Develop and implement the annual audit plan for the department, with a focus on

materiality.

ii. Define the scope, objectives, and methodologies for each audit engagement.

iii. Ensure audit plans align with organizational goals and compliance requirements.

b. Audit Execution:

i. Coordinate audit tasks and responsibilities to team members.

ii. Oversee the execution of audit engagements, and in certain circumstances, perform

the audit(s).

iii. Research, track, and respond to audit inquiries from other departments.

iv. Review and approve audit work papers and documentation.

c. Internal Controls Evaluation:

i. Evaluate the effectiveness of internal controls within the department.

ii. Identify control weaknesses and recommend improvements.

iii. Ensure compliance with internal policies, procedures, and regulatory requirements.

d. Reporting and Communication:

i. Prepare audit reports detailing findings, conclusions, and recommendations.

ii. Present audit findings to senior management and other stakeholders.

e. Follow-Up and Monitoring:

i. Monitor the implementation of audit recommendations and corrective actions.

ii. Conduct follow-up audits to ensure issues are resolved.

iii. Track and report on the status of audit findings and recommendations.

OTHER DUTIES:

3. Model Office Testing: Develop and execute testing plans for projects, ensuring thorough

evaluation of processes and systems to validate functionality, performance, and accuracy.

4. Business and Data Analytics: Utilize analytical tools and methodologies to perform business and

data analytics, extracting insights from operational data to support decision-making and process

optimization efforts.

5. Producer Licensing and Contracting: Work with the Manager of Licensing and Contracting to

ensure that processes are efficient and documented in advance of a leadership change (due to

retirement) at the end of 2024.

6. Special Projects: Assist in handling projects across the operations department and functions as

they arise, demonstrating flexibility and adaptability to meet evolving organizational needs.

JOB CLASSIFICATION:

Full-time, salaried, and bonus eligible

Position requires regular hours in our Dallas, Texas home office. This is not a remote position.

CONFIDENTIALITY:

This position requires regularly working with confidential data.

EDUCATION/TRAINING REQUIREMENTS:

Bachelor’s degree in business or the equivalent in work experience.

Completion of insurance industry training programs (LOMA).

KEY CANDIDATE ATTRIBUTES:

Self-starter * Organized * Knowledgeable * Methodical * Eloquent * Detail-oriented * Collaborative

EXPERIENCE:

Minimum of 15 years prior operations experience with life, health, and/or annuity products.

Strong technical skills (Word, Excel, PowerPoint) and an understanding of how to solve problems with

technology are a must.