What are the responsibilities and job description for the Customer Service Representative position at Precision of New Hampton?
Precision of New Hampton is hiring a Customer Service Representative to join our order-processing team. This is a front-line role: you will be the voice customers, branches, and the traveling sales team hear when they need an order entered, a shipment confirmed, or a problem solved.
We are looking for someone who is organized, professional on the phone, and comfortable handling several things at once without dropping the details.
What you will do
- Answer inbound calls and place outbound calls to customers, distributors, warehouses, branch staff, and sales
- Enter and process sales orders
- Process credit card payments and credits
- Confirm shipments and schedule pickups
- Work with Precision distributors and warehouses to get orders filled
- Complete bank deposits and related admin
- Keep Excel and Word files current
- Resolve issues quickly while protecting both the customer relationship and the company’s interests
What you need
- Clear, professional phone and written communication
- Patience and courtesy with customers
- Strong organization and the ability to multitask
- Ability to listen and enter information across multiple screens at the same time
- Comfort with a computer, email, Microsoft Excel, and Word
- AccPac/Sage experience is a plus, not required
Benefits
- 401(k) (Employer provided 6% annually)
- Employer Paid Health insurance
- Paid time off
- Family Environment
#hc262181
Salary : $48,000 - $55,000