What are the responsibilities and job description for the Customer Service Representative position at Precision of New Hampton?
Precision of New Hampton is seeking an outgoing, high-energy, and multi-tasking individual to become part of our Customer Service Team.
Our Customer Service Representatives are responsible for the day to day processing of customer orders. This includes taking and making calls to/from customers; processing orders; scheduling pick-ups, working with Precision Distributors and Warehouses to ensure customer orders are filled. It also includes phone support for branch employees and the traveling sales team.
This position is our front line, direct contact to the customer. Our Customer Service Reps are outgoing, polite, courteous, organized and professional at all times in efforts to make the customers experience pleasant and satisfying, while also keeping Precision’s interest in mind. Organization, multi-tasking, administration, and telephone etiquette is required for this position.
RESPONSIBILITIES:
- Answer phone
- Enter Sales orders
- Entering credit card transactions
- Processing credits
- Bank Deposits
- Confirming order shipments
- Solve problems
- Work with excel and word documents
KNOWLEDGE, SKILLS, & ABILITIES:
- Experience using AccPac/Sage is a plus, but not required
- Must have the ability to work with patience and courtesy in customer relations
- Must have the ability to communicate effectively, both verbally and in writing
- Ability to think quickly and logically to ensure expedient response to customer inquiries
- Must have strong organization and multi-tasking skills
- Enter information into multiple screens while listening to information from customers
- Must be familiar with a Computer, Emailing and able to work with Microsoft Excel and Word software
Benefits:
- 401(k)
- Health insurance
- Paid time off
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