Head of Intake (Remote -- ABA Healthcare)

This is a remote position.Head of Intake (Remote — ABA Healthcare)Schedule: Full-Time | Monday–Friday, 9:00 AM–6:00 PM (ET)Location: 100% RemoteLanguage Requirement: Fluent in Spanish & English (Required)About the RoleWe are seeking an experienced Head of Intake to lead our admissions and client onboarding efforts for a fast-growing ABA healthcare organization. This role combines care coordination, leadership, and high-volume phone-based outreach.The ideal candidate is comfortable spending most of the workday speaking with families, making outbound calls, and converting inquiries into active clients—while maintaining a compassionate, professional, and organized approach.This is a results-driven leadership role, not a passive administrative position.Key ResponsibilitiesManage the full intake lifecycle from first inquiry to client start of servicesMake and oversee high-volume outbound and inbound calls daily with prospective familiesProactively follow up with leads via phone, text, and email to ensure conversionConvert inquiries into scheduled intakes and active clientsCommunicate clearly and empathetically in Spanish and EnglishLead and manage the intake team, including training, workflows, and accountabilityVerify insurance eligibility and navigate authorization requirementsCoordinate with clinical, scheduling, and billing teamsMaintain accurate documentation in EMR/CRM systemsTrack intake metrics, conversion rates, follow-up timelines, and call volumeEnsure an exceptional experience for families while driving timely admissionsWho Will Thrive in This RoleYou enjoy talking to people and are energized by phone-based workYou are comfortable making many outbound calls per day when neededYou follow up relentlessly and do not wait for families to call backYou can balance empathy with urgency and conversionYou view intake as both healthcare coordination and salesRequirementsRequired QualificationsFluent in Spanish and English (spoken and written) — REQUIREDPrior experience in healthcare intake, admissions, or patient coordinationComfort with high-volume outbound calling and lead conversionStrong leadership, organization, and follow-up skillsAbility to work in a fast-paced, high-accountability environmentProficiency with EMR/CRM systems, spreadsheets, and email platformsReliable internet connection and private remote workspacePreferred ExperienceABA or behavioral health intake experienceInsurance verification and authorization processesCRM or EMR platforms (CentralReach, Salesforce, etc.)Supervisory or management experience in intake, admissions, or healthcare adminBenefitsWhy Join UsFully remote positionStable full-time schedule (9 AM–6 PM ET)Opportunity to lead and scale a critical departmentHigh-impact role with ownership and visibilityCompetitive compensation based on experienceBenefitsMedical, Dental, and Vision insuranceLife insurance401(k) retirement planPaid time off (PTO) and paid holidaysFully remote work environmentConsistent full-time schedule (Monday–Friday, 9 AM–6 PM ET)Opportunity for growth and leadership advancement in a rapidly expanding organization

Salary : $50,000 - $60,000