Technical Field Service Representative - Automotive Coatings

As a Certified Optima Solutions Professional Lead, you will represent PPG at customer facilities ensuring our Automotive Coatings customer satisfaction by providing outstanding customer service, focusing your concentration on Ecoat, color, and appearance control to customer specifications. You will be responsible for helping to achieve both customer and PPG goals, while participating in continuous improvement and problem-resolution activities with Plant Operations and Management!

Specialized training, as necessary, will be provided for the successful candidate who meets the qualifications of the role. The selected candidate will report to the Optima Solutions Manager and work at our office in Greer, South Carolina.

Key Responsibilities

• Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
• Record weekly inventories and communicate status both externally and internally.
• Perform required tests for material and process systems, and prepare technical reports for customers
• Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
• Participate in weekly meetings with technical experts to review site projects and activity.
• Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed
• Use PPG digital tools to capture critical data and facilitate problem solving.
• Support any special projects, as needed.
• Provide sales support to maintain and expand business, and ensure effective start-up of new products.
  
  

Qualifications

• High school diploma required
• 3 year of experience in a technical setting or paint application environment
• Prior supervisory experience preferred
• Must be proficient in Microsoft programs (Word, Excel, PowerPoint)
  
  

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.