Housekeeping Manager

Description

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big-hearted: passionate, warm, joyful, and generous. 

Champions: tenacious, intolerant of mediocrity, and constantly seeking feedback. 

These values make us who we are and help drive us to fulfill our purpose: to spark wonder!

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions: 

• Health, Vision, Dental Benefits
• 401K Plan and company match
• Employee Assistance Program 
• Generous Paid Time Off 
• Company provided Life Insurance & Short-Term Disability 
• Seasonal Ski & Summer Passes for self, self & dependents Buddy Vouchers
• Life Style Spending Account
• Education Assistance
• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com, Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee Lunches
• New Modern Office with Indoor/Outdoor Meeting Spaces

Requirements

Job Title: Housekeeping Manager
Department: Powder Haven

Status: FT Year Round, Salary FLSA Exempt

Reporting To: Director of PHPM

Position Overview:

The Housekeeping Manager oversees all Powder Haven Property Management & Rentals (PHPM) housekeeping staff, daily housekeeping operations, and maintenance of PHPM exclusive locations. This role collaborates with cross-functional teams to execute property maintenance and ensures all PHPM housekeeping standards are consistently followed to continually improve the guest experience. This position is equally split between field work and administrative responsibilities.

Key Responsibilities:

Housekeeping Cleaning Inspections

• Conduct regular inspections of assigned areas—including homes, vehicles, public areas, staff vehicles, and back-of-house spaces—to ensure cleanliness, organization, and adherence to quality and PHPM brand standards.
• Identify and address deficiencies or areas for improvement to maintain a high standard of cleanliness.
• Oversee the quality of housekeeping work, ensuring all homes and vehicles meet cleanliness standards and uniform expectations (QNA).

Housekeeping Supplies, Linens & Inventory Management

• Perform weekly inventory checks of housekeeping supplies and linens and ensure adequate stock levels.
• Reorder supplies as needed to ensure uninterrupted operations.
• Maintain awareness of financial implications of supplies and linens to ensure budgets are met.
• Ensure departmental and guest supplies are in stock and readily available.

Housekeeping Board & Operational Updates

• Maintain and update the housekeeping board with relevant information, including daily tasks, team schedules, and operational priorities.
• Ensure all team members are aware of daily objectives and key tasks to maintain operational efficiency.
• Complete and reconcile PHPM productivity tools and reports.

Organizing Housekeeping Storage Areas

• Ensure housekeeping storage areas are clean, organized, well-stocked, and properly labeled.
• Ensure safe and efficient storage of cleaning materials and equipment.

Daily Housekeeping Huddles & Team Communication

• Lead daily briefings/meetings with the housekeeping team on scheduled days to communicate goals, safety protocols, updates, and procedural changes.
• Motivate, inform, and listen to staff while fostering a collaborative and supportive team environment.
• Act as the primary point of contact for day-to-day housekeeping operations and communication.
• Coordinate with Senior Managers, the Director, and other departments regarding team performance, challenges, improvements, property maintenance, and personalized touches.

Scheduling & Coverage

• Create and communicate biweekly team schedules.
• Maintain flexibility in scheduling to accommodate homeowner needs.
• Provide backup coverage for absences or call-outs to ensure operational efficiency.
• Reassign tasks as needed to maintain a smooth workflow.

Day-to-Day Cleaning & On-Site Support

• Spend at least half of work time cleaning alongside the team to maintain standards and provide direction.
• Maintain cleanliness and orderliness throughout all operational areas.

Work Orders & Guest Requests

• Input and track work orders in the designated system to ensure timely completion and accurate reporting.
• Follow up on pending work orders and communicate status to the Senior Manager.
• Monitor guest requests in the PMS system and enhance guest stays with thoughtful surprises.

Training, SOP Implementation & Performance Management

• Train all team members—new and existing—on cleaning procedures, safety protocols, organizational standards, and essential tasks.
• Work closely with the Director to implement and uphold SOPs across all housekeeping operations.
• Ensure team alignment and consistency in all tasks.
• Conduct regular assessments of team performance, including fair and timely performance appraisals.
• Assist with placement of staff and administer disciplinary procedures when required.
• Ensure adherence to uniform and grooming standards at all times.

Other Duties

• Perform other responsibilities as assigned by the Senior Manager or Director.

Requirements and/or Qualifications:

• Act in a manner—and ensure team members act in a manner—that demonstrates high standards, integrity, and professionalism.
• Strong leadership, team management, and supervisory skills, with the ability to train, motivate, and manage a medium/large, diverse team.
• Ability to work independently and as part of a team.
• Commitment to enhancing guest and employee satisfaction.
• Excellent communication skills, both written and verbal, with effective verbal communication and motivational abilities.
• Ability to collaborate effectively with other departments and maintain strong interdepartmental communication.
• Strong organizational skills, attention to detail, and the ability to prioritize, coordinate, and execute tasks efficiently.
• Ability to pivot quickly in response to changing needs while maintaining high standards of cleanliness and order.
• Possess a positive attitude, strong work ethic, and ability to adapt to an ever-changing environment.
• Minimum of 3 years of experience in a Housekeeping Technician or housekeeping/cleaning management role.
• Knowledge of housekeeping operations, procedures, standards, cleaning products, equipment, and safety protocols (including Powder Stays procedures, if applicable).
• Ability to manage budgets, monitor financial performance, and understand financial implications of supplies and linens.
• Above-average computer skills, including Google Drive, project management tools, and purchase order software.
• Flexibility to work early mornings, late nights, weekends, and holidays.
• Flexibility to cover shifts in the event of absenteeism.
• Valid driver’s license with a clean driving record and reliable transportation, able to navigate inclement weather. 
• High school diploma or equivalent (preferred).

Physical Requirements- Must be able to perform physical activities such as, but not limited to:

• Full range of body movements
• Reach, push, pull, lift, and carry objects that may be heavy (40 lbs)
• Prolonged periods of standing, walking, bending, and twisting
• Walk on even/uneven/slippery terrain
• Climb/descend stairs/ladders
• Manual dexterity to operate manual tools and power equipment on a constant basis
• Safely handle hazardous materials

Working Environment:

• Primarily working outdoors or in properties under management
• Fast-paced, team-oriented environment.
• Requires interaction with internal staff and management.
• Flexible hours based on operational needs.