Concierge Manager

Description

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big-hearted: passionate, warm, joyful, and generous. 

Champions: tenacious, intolerant of mediocrity, and constantly seeking feedback. 

These values make us who we are and help drive us to fulfill our purpose: to spark wonder!

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions: 

• Health, Vision, Dental Benefits
• 401K Plan and company match
• Employee Assistance Program 
• Generous Paid Time Off 
• Company provided Life Insurance & Short-Term Disability 
• Seasonal Ski & Summer Passes for self, self & dependents Buddy Vouchers
• Life Style Spending Account
• Education Assistance
• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com, Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee Lunches
• Flexible and Hybrid Workplace Environment
• New Modern Office with Indoor/Outdoor Meeting Spaces

Requirements

Job Title: Concierge Manager
Department: Powder Haven

Status: FT Year Round Salary

Reporting To: VP of Club Operations

Position Overview:

Powder Haven, Powder Mountain’s exclusive private community is seeking an onsite Concierge Manager to join our team of dedicated guest oriented Big-Hearted Champions. This role is critical to deliver our elevated guest experience. Professional communication and collaboration with Real Estate, Powder Stays and Membership teams is required.

Key Responsibilities:

• Responsible for managing entirety of concierge services for Powder Haven, Powder Mountain's private community.
• Oversees the overall success of the concierge program including; promotion, gathering feedback and creating solutions for perfection.
• Oversees hiring, training, and scheduling of associate team.
• Manages guidance, reviews, career growth and discipline of the concierge team. 
• Manages concierge departments budget and proposals.
• Monitors KPS and will create data articulation to upper management reporting on success' and room for improvement.
• Bring creativity to role and offer ways to keep Powder Haven experience unique.
• Is an ambassador of Powder Haven Membership and Real Estate Departments, exuding a 5-star customer service skill.
• Address Neighbors and Guests concerns in a timely manner, proactive and eager approach.
• Mitigates escalated guest requests. 
• Lead team meetings, create goal plans, and collaborate with other teams for Powder Haven success.
• Ensure concierge team is successfully filling the guest requests in a timely manner: i.e., grocery and mail delivery.
• Will respect privacy of Powder Haven members and their guests.
• Dedication to responding to inquiries within 1 hour and following up on completion of request.
• Possess strong problem solving and leadership abilities.

Requirements and/or Qualifications:

• Bachelor's Degree or Associates Degree - preferred
• High school diploma or GED – required.
• 21 years
• Professional interest in Real Estate and Concierge Services.
• 3-5 years’ experience leading in a guest facing hospitality role.
• Maintain a polished, professional appearance.
• Will be expected to work at multiple locations within the Powder Mountain Resort.
• Clean driving record
• Must be able to pass a Background Check
• Ability to work flexible work schedule- weekdays/weekends, holidays, and nights.
• Computer proficiency.
• Ability to lift 50lbs.

Physical Requirements:

• Full range of body movements
• Reach, push, pull, lift, and carry objects that may be heavy (40 lbs)
• Prolonged periods of standing, walking, bending, and twisting
• Walk on even/uneven/slippery terrain
  

Working Environment: Work environment will vary depending on need, including but not limited to: 

• Office settings
• Mountain top buildings with occasional exposure to cold temperatures
• Outdoor environments in summer months
• Busy, occasionally noisy lodge spaces