Community Outreach Library Assistant - Hourly

Description

• Creates a welcoming environment for all customers and staff that fosters equity, diversity, and inclusion by seeking to understand, respect, and value individual differences.
• Demonstrates tactful and conscientious service to people of all ages, races, abilities, cultures, and genders.
• Routinely provides direct customer service in person, via telephone, and electronically.
• Provides digital literacy instruction and customer assistance with computers and digital technologies including tablets, printers, mobile devices, scanners, projectors, and other variously-formatted materials.
• Provides readers’ advisory to customers.
• Frequently uses new technology in daily duties and to support patrons with new software, hardware, and mobile devices.
• Creates, plans, and implements informative and relevant public programs for young children, adults, older adults, and any other identified priority group.
• Drives the Outreach Vehicle to predetermined destinations, assists library patrons, maintains library materials and records, and assists in special activities and programs presented by the Library.
• Performs circulation duties such as registration and renewal of customers’ accounts, checking library materials in and out, collecting fees, customer registration, and issuing library cards.
• Performs collection maintenance duties including tidying and shelving.
• May participate in library teams, committees, and other project-based groups.
• May oversee and direct the work of volunteers.
• Helps to maintain safety, security and healthy environments in the library. Responds to facility hazards and emergencies according to protocols.
• Stays current on Poudre Libraries policies, processes, procedures, events, and technologies required to perform work duties. Participates in training and continuing education as needed.
• Performs other duties as assigned.

• Must possess excellent customer service experience and skills, including deescalating difficult patrons and navigating occasional volatile situations.
• Must possess excellent communication skills; ability to communicate effectively and appropriately with a diverse population, co-workers, and supervisor.
• Knowledge and skills in adult, teen, and children’s literature and media preferred.
• Experience working with children, including knowledge of child development and ability to manage and engage children strongly preferred.
• Ability to use a variety of computer technologies and applications including internet, email, file management, collaboration software, translation services, and other digital applications.
• Ability to operate and perform basic troubleshooting of digital tools including PCs, tablets, keyboards, printers, and connecting cables.
• Ability to provide clear guidance and appropriate help to customers with technology-based questions and needs.
• Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor working with customers, coworkers, and the community.
• Ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner.
• Ability to safely operate the Outreach Vehicle, follow traffic laws, and maintain sufficient charge status to travel to and from all locations scheduled for the day.
• Ability to work a flexible schedule, including night and weekend shifts.
• Ability to resolve customer complaints and handle emergency situations.
• Ability to work independently and as part of a team.

• Bachelor’s degree from an accredited college or university is desirable.
• One year of library or related customer service experience plus technical knowledge and experience using downloadable materials is desirable.

• Ability to read, speak, and communicate in English fluently is required.
• Ability to read, speak, and communicate in Spanish fluently is desirable.
• Conversational ability in other languages is desirable.

• Work is performed outside of library facilities in various District communities and varied venues such as schools, recreation centers, parks, etc.
• Drive the Outreach vehicle in a safe manner, following traffic laws.
• The demands on the visual sense are very high.
• Regularly sit, stand, walk, use hands to handle or feel, lift and/or move up to 10 pounds, talk and hear.
• Regularly reach, lift and move arms above shoulder level.
• Occasionally push moveable carts weighing up to 150 pounds.
• Occasionally lift and/or move materials weighing up to 30 pounds.
• Occasionally bend, stoop, kneel, crouch, crawl, climb, or balance.
• Concentrate on and complete tasks in the presence of distractions.
• Regularly operate a variety of standard office equipment including a computer, laptop and/or tablet PC, telephone, e-reader, calculator, point of sale system, bar code reader, copy and fax machines.
• Continuous and repetitive arm, hand, and eye movement.
• Moderate to loud noise levels.
• Travel to/from meetings and various locations.
• Work shifts vary and occur during all library operating hours.

Important Information

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