Associate Director of Program Services

Salary Range: $90,000 - $120,000, dependent on experience

OBJECTIVE

The Associate Director is responsible for providing strategic oversight and direction for PossAbilities’ programming and services, ensuring they reflect the organization’s mission and goals. This senior leadership role is responsible for program development, quality enhancement, budget development and management, and staff leadership, while fostering a culture of continuous improvement and accountability.

The position collaborates closely with the leadership team and community partners to advance innovative, high-quality services that respond to the needs of people with disabilities. The Associate Director also serves as a visible leader within the disability services field and local community, representing PossAbilities with professionalism, integrity, and a commitment to person-centered practices.

FUNCTIONS AND TASKS

Organizational Strategy & Planning (30%)

• Collaborate across departments in PossAbilities’ planning, strategy, accountability, and positioning of the nonprofit and its mission in the community
• Assists Executive Director with establishing and monitoring operational, financial, and performance standards for the organization
• In collaboration with the Executive Director and financial team, prepare and recommend preliminary budgets, review departmental budget utilization, and continuously monitor the programmatic budgets, including assisting in grant proposal development and tracking.
• Lead and support the program team, which includes direct supervision of all management level program staff including conducting regular job performance reviews to provide constructive feedback and guidance, hiring and training, and disciplinary action as needed.
• Responsible for providing staff with orientation and ongoing training by developing and conducting in-services for staff and sending staff to applicable workshops and conferences
• Uphold confidentiality and actively participate as a member of the leadership team

Program Services, Implementation & Growth (60%)

• Create an inclusive, accessible, and welcoming environment for all individuals at PossAbilities. Develop innovative programming and services to respond to existing and emerging trends, innovations in service delivery, and challenges in the disability community within the confines of external factors and budget
• Identify program development and service improvement goals, implement plans to achieve them, and work with program managers to create, collect, and share program evaluation and feedback to measure PossAbilities success in meeting its goals
• Develop, oversee, and manage budgets; work with program staff to develop existing and new revenue raising strategies, improved efficiencies, and other budgetary improvements
• Meet regularly with key staff across the organization to ensure quality program implementation and integration while actively supporting and promoting a culture that emphasizes compassion and interpersonal skills
• Ensure all programs are run in accordance with regulatory requirements, policies, and accreditation/quality standards (245D licensing, contract obligations, state and county requirements, organizational procedures).
• Champion individual and systems advocacy within all program functions. This includes ensuring all service plans are person-centered and that staff are trained to act as effective advocates for the individuals they serve.
• Maintain strong relationships and communicate with external agencies, families, and guardians regarding proposed services and other matters.

Other Responsibilities and Expectations (10%)

• In addition to primary duties and departmental work, all positions are encouraged to engage in work such as participation in committees, projects, or professional development opportunities that advance collective strategic and/or operational goals.
• To support the operational stability of the organization and health of individual employees, this position may be cross trained in key activities of other positions to ensure redundancies are in place and asked to temporarily cover duties as needed
• Identify and maintain relationships with external key and relevant stakeholders
• Perform other job duties as assigned

REQUIREMENTS

• Bachelor's degree and/or a combination of education and five (5) years of related experience in a field related to human services, education, or health.
• Minimum of three (3) years of management and supervisory level experience in strategic decision making, leadership, operational management, adult learning, or other relevant skills within social service organizations, nonprofits, and/or higher education
• Demonstrated ability to work and communicate effectively with a high degree of cultural competency with people of diverse backgrounds; professional demeanor and excellent interpersonal skills, including the ability to interact effectively and professionally with colleagues and external stakeholders
• Demonstrated ability to develop, oversee, and manage a fiscal budget.
• Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines.
• Possess the initiative, leadership skills, enthusiasm, and an ability to inspire the best efforts of others through encouragement, support, and effective training.
• Knowledge of and previous experience working with virtual learning programs (Zoom, Google Meets, etc.), CRM and databases, and Office 365 (or similar programs)
• Must be able to successfully complete a Department of Human Services Background Study.
• Valid driver’s license, successful completion of a driving record check, and proof of automobile insurance.
• Full COVID-19 vaccination required*

Preferred Qualifications

• A secondary degree in a related field or non-profit management
• Experience with 245D program licensing compliance and oversight or other licensing program
• Experience working with multilingual clients and/or second language proficiency
• Willingness and ability to travel statewide (including driving) and nationally, including overnight and multi-day travel
• Demonstrated desire for lifelong learning
• As a condition of employment at PossAbilities, staff are required to be fully vaccinated from COVID-19. Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, unless you are legally entitled to a reasonable accommodation because of a medical reason, or conflict with a sincerely held religious belief. Accommodations will be considered on a case-by-case basis. However, in no event will an exemption be granted in circumstances where it would cause PossAbilities undue hardship or pose a direct threat to the health and safety of others. Undue hardship and a direct threat to the health and safety of others can include the risk of spreading COVID-19 to others including fellow PossAbilities employees, clients, customers, or their families.

This job description is not intended to be all-inclusive. The employee will also perform other reasonable related business duties as assigned by the supervisor or other management staff. Management reserves the right to change job responsibilities, duties, and hours as needs prevail. This document is for management communication only and is not intended to imply a written or implied contract of employment.

Come see why PossAbilities has a 100% employee retention rate!