Account Coordinator

JOB SUMMARY

To manage existing customer and vendor accounts across the entire supply chain, from the purchasing of the material to the shipment of finished goods, and to work together with/support other account coordinators in the management of inventory and development of new customers and vendors.

ESSENTIAL FUNCTIONS AND POSITION QUALIFICATIONS*:

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals that have a disability to perform the essential functions.

Essential Functions Statement(s) and Competency Statement(s)

1.     Safety: Put “Safety” as the top priority. Adheres to all workplace and trade safety laws, regulations, standards, and practices.

2.     Work Ethic: Employee must consistently practice cost saving, production efficiency, improvement, and work enhance. Also, maintain an organized work environment.

3.     Order & Delivery Management: Documents customer orders and manages deliveries in an accurate and timely manner until the safe arrival of the products. Communicate actively with other departments/individuals within the organization to ensure high-quality of customer service.

4.     Customer Management & New Business Development: Manages an established customer base to maintain good relationships and partnerships. Visits existing or new customers as necessary to maintain and develop effective working relationships that can lead to the expansion of new businesses.

5.     Price & Contract Management: Manage price negotiation and contracts. Develop pricing strategies and ensure contract compliance by conducting market research and trends.

6.     A/R Management: Manage accounts receivable, from invoicing to collections. Analyze data, and communicate with customers. Minimize excessive and old AR.

7.     Inventory Level Management: Manage and monitor inventory levels to ensure product availability. Forecast demand, coordinate with procurement, and optimize stock levels. Minimize excess inventory. Confirm the future order quantities from customers and place orders from raw materials to ensure inventory (including outside warehouse) is always maintained at an appropriate level while fulfilling orders.

8.     After Sales Care: Analyzing the sales numbers by customer, vendor, or material specification in order to forecast future sales and purchasing amounts. Identifies customer complaints or concerns and communicates effectively to resolve them according to company policy.

9.     Team Contributions: Contributes to team effort for good teamwork and performance.

10.  Headquarters Communication and Fulfillment: Act as the primary point of contact for headquarters. Proactively communicate updates, fulfill requests for information and reports, and ensure alignment with HQ initiatives and directives. This includes anticipating HQ needs and proactively providing necessary information.

11.  General Company Contributions: Additional duties as requested by Management, such as, but not limited to, community volunteer work, department workshop, and customer events.

12.  Communication: Effective communication with superiors, colleagues in the same department, and related departments is mandatory. Listens actively to evaluate situations and responds effectively and creatively.

*The company reserves the right to add or change duties at any time.

Competency Statements(s)

·      Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.

·      Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.

·      Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.

·      Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.

·      Professionalism - Approaches others politely and tactfully; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Follows through on commitments

Preferred Qualifications

• Experience in a related field
• U.S. Permanent Resident or Citizen status

SKILLS & ABILITIES

Education: Bachelor Degree in Marketing, Business Administration, or closely related field.

Experience: In lieu of a degree, three years of experience in an office setting is acceptable; steel industry preferred.

Computer Skills: Proficiency in Microsoft Office.

Language Skills: Proficiency in both Korean and English

Other Skills: Positive attitude, exemplary attendance, and reliable team member.