Lead Computer Technician

TITLE: Lead Computer Technician

POSITION OVERVIEW: 

The Technology Services Department provides technical support and services to all Portland Public Schools students and employees. Under general supervision, the Lead Computer Technician is a senior technical support and customer service position responsible for supporting devices, systems, and technology services used daily throughout the district. 

The Lead Computer Technician provides direct technical support to students and staff while also serving as an operational coordinator for endpoint deployment activities, technician workflow coordination, asset management support, and service delivery consistency. The position supports district technology operations by helping coordinate deployments, device lifecycle activities, technical response efforts, and operational priorities across the technician team. 

The Lead Computer Technician works collaboratively with technology leadership, systems engineering staff, school personnel, and technology integration staff to support reliable, effective, and consistent technology services throughout the district.

ESSENTIAL RESPONSIBILITIES:

• Provide technical support to students and faculty
• Prepare lab environments for direct instruction and online assessment
• Install, maintain, configure, and repair hardware, software, peripherals, and supporting technology equipment
• Troubleshoot hardware, software, printing, VoIP, and device management-related issues
• Coordinate and support endpoint provisioning, deployment, collection, repair, replacement, and migration activities
• Assist with planning and coordination of districtwide device rollouts, refresh initiatives, and operational technology projects
• Identify and help prioritize endpoint deployment, lifecycle, and operational support activities in coordination with district technology leadership
• Coordinate technician assignments and daily operational workflows to support effective service delivery and workload distribution
• Support district asset management practices by assisting with inventory accuracy, deployment tracking, device lifecycle consistency, and documentation activities
• Coordinate staff endpoint transition efforts, including Chromebook Plus deployment and migration activities
• Collaborate with technology integration staff and school-based personnel to support instructional technology initiatives and user transition efforts
• Assist with escalation management and coordination of complex or high-impact technical support issues
• Maintain documentation, inventory records, work tracking systems, and other operational support resources
• Promote consistent technical standards, operational procedures, documentation practices, and customer service expectations across support activities
• Provide mentorship, guidance, and operational support to technical staff while fostering a collaborative team environment
• Participate in team discussions concerning projects, operational improvements, and effective delivery of technology services
• Perform other related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Google Chrome Devices, Google Workspace for Education Administration, Mac OS/iOS devices, Windows clients, and endpoint management platforms
• Strong knowledge of device deployment, troubleshooting, repair, and operational support practices within a K–12 environment
• Exceptional customer service and interpersonal skills required to professionally interact with students, faculty, administrators, and district stakeholders
• Exceptional written and verbal communication skills
• Demonstrated ability to troubleshoot and resolve technical issues across a variety of hardware and software
• Demonstrated ability to coordinate technical operations and manage competing priorities in a dynamic support environment
• Strong organizational skills with the ability to support large-scale endpoint deployments and operational initiatives
• Ability to promote operational consistency, professionalism, collaboration, and high service standards across technical support activities
• Ability to work independently while also contributing effectively within a collaborative team environment
• Ability to adapt to changing technologies, operational priorities, and district initiatives

EDUCATION, TRAINING, AND EXPERIENCE:

• High School diploma or GED required. Associate's or Bachelor's degree preferred
• Experience supporting K–12 technology environments preferred
• Experience supporting one-to-one device environments preferred
• Experience coordinating endpoint deployments, inventory management processes, or operational technology activities preferred
• Experience with Help Desk operations, enterprise endpoint support, or enterprise virtual computing environments preferred
• Other combinations of applicable education, training, and experience that provide the knowledge and abilities necessary to perform effectively in a dynamic technical work environment may be considered

PHYSICAL DEMANDS:

• Ability to stand for extended periods of time.
• Ability to work at a computer screen for extended periods of time.
• Ability to occasionally lift and move boxes, devices, and equipment weighing up to 40 pounds.

CREDENTIAL REQUIREMENTS:

• Maine State CHRC authorization (cost is $70 - more info here)

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Portland Public Schools is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation or disability, as defined and required by state and federal laws.

Salary : $70