What are the responsibilities and job description for the Warehouse & Merch Operations Manager position at Portland Pickles?
Company: Official League & COLLiDE Sports (Portland Pickles, Bangers FC, Cherry Bombs FC) Location: Portland, OR (On-site: Official League Warehouse) Reports to: Hailey (Director Level)
About Us: COLLiDE is a dynamic marketing organization overseeing a diverse portfolio of properties, including the Portland Pickles (WCL), Lake County Captains (MiLB), Portland Bangers (USL2), Portland Cherry Bombs FC (USLW), and Official League (premium apparel for music and sports teams). Our teams are recognized for industry-leading creativity, fan engagement, and building cultures that connect deeply with their communities.
The Role
We are seeking an on-site Warehouse & Merch Operations Manager to lead the engine room of our retail business. This role is based full-time out of our warehouse and is responsible for the end-to-end inventory, warehouse organization, and fulfillment operations for Official League, the Portland Pickles, Bangers FC, and Cherry Bombs FC.
Reporting directly to the Director level, you will be the "single source of truth" for all merchandise across our warehouse, stadium, and retail locations, yet based in our warehouse. You are not just managing data; you are physically owning the space: overseeing the layout, managing staff, and ensuring that every piece of gear is received, stored, and shipped with surgical precision from said warehouse.
Key Responsibilities
Warehouse Management & Leadership
- Site Ownership: Act as the primary lead for the warehouse facility, overseeing organization, storage layout, safety protocols, and general upkeep.
- Staff Supervision: Build daily and weekly task plans for warehouse staff and seasonal labor; train team members on scanning, packing standards, and transfer processes.
- Operational SOPs: Continuously improve speed and accuracy by developing and maintaining standard operating procedures (SOPs).
Multi-Brand Inventory Ownership
- Single Source of Truth: Maintain accurate inventory counts and location tracking for all POS locations on different sites
- Auditing: Run regular cycle counts and reconcile discrepancies; identify shrink/damage trends and implement physical fixes.
- Systems Management: Own SKU setup/standards, barcode integrity, and the bin/location system to ensure seamless workflows.
Off-Season & Event Logistics
- Event Kit Preparation: Manage inventory selection per approved lists, transfer stock to "Events Kit" locations, and ensure gear is ready for off-site activations.
- Logistics Coordination: Manage the pickup and return logistics for all event-related merchandise.
- Post-Event Reconciliation: Audit and reconcile inventory immediately following events to ensure data remains accurate across all channels.
Receiving, Fulfillment & Replenishment
- Inbound Management: Oversee all incoming shipments, verifying quantities against POs and ensuring SKU/variant accuracy.
- DTC & Wholesale: Own the pick/pack/ship process for e-commerce and wholesale fulfillment, ensuring strict adherence to accuracy controls (scanning, packing slips, labeling).
- Replenishment: Forecast demand and maintain par levels; place purchase orders and manage vendor timelines to proactively prevent stockouts.
- Transfers: Own transfer manifests for all moves between locations, staging and restocking inventory for stadium and stores based on Front Office requests.
Launch Readiness
- Go-Live Support: Ensure physical inventory integrity is complete (counts, location, POS mapping) so new products meet "Go-Live" criteria for digital launches and retail releases.
Qualifications
- Experience: 3 years in warehouse management, inventory control, or logistics, preferably within apparel or sports.
- Environment: Must be comfortable working full-time in a warehouse setting and performing physical tasks.
- Technical Skills: High proficiency in Shopify (or similar POS/Inventory software) and Google Sheets.
- Leadership: Proven ability to manage a team and coordinate complex logistics across multiple physical sites.
- Physicality: Must be able to lift up to 50 lbs and stand/walk for the duration of a shift.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.