What are the responsibilities and job description for the Staff Product Specialist position at Portland General Electric?
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
This is a limited duration position that may last 6 months to 3 years.
Staff Product Specialist
Job Function Summary
Executes the strategy, road map, feature definition and operation for an assigned product.
Key Job Information
Staff Product Specialist 6732
Grade 6
Career Level: 2
Intermediate: Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills
Expands on high-level knowledge of the company, processes and customers
Solves a range of more complex problems
Analyses possible solutions using advanced knowledge and applying protocols
Operates independently and receives only a moderate level of guidance and direction
Key Responsibilities
Market Knowledge and Product Analysis Analyzes segments of the energy market to appropriately position assigned products; maintains market knowledge through key trade publications and participation in trade organizations and meetings/trade shows related to assigned products.
Product Strategies Participates substantially in developing innovative, creative and cost-effective strategies that drive the success of assigned products; provides professional knowledge and advice for assigned products; champions the features and benefits of assigned products.
Product Performance and Evaluation Participates substantially in tracking program/product performance, analyzing promotion/channel effectiveness and identifying and evaluating potential product enhancements or extensions; documents and reports findings.
Product Life Cycle Management Participates substantially in managing the life cycle of assigned products through the growth, maturity, and decline/discontinue stages; participates in enhancement development and implementation of assigned products and expanding program participation among customers.
Internal Collaboration Collaborates with stakeholder departments to execute product strategies; participates in identifying customer profiles, awareness and satisfaction, drawing promotion lists and planning promotions.
Customer Experience Implements customer service processes and procedures to ensure high-quality customer experiences; participates in supporting customers who have questions or challenges with products or tools associated with assigned products.
Policy Planning and Development Responds to requests for information related to policies, practices and services related to new products and services.
External Relations and Communication Represents PGE on committees related to assigned products; establishes and maintains relations with industry organizations such as Energy Trust or Green Mountain Energy to jointly plan promotions and evaluate completed promotions; communicates with trade organizations to identify developments and ensure PGE is on the forefront of marketing opportunities.
Education/Experience/Certifications
Education Requires a bachelor’s degree in marketing, communications, business, accounting, economics or other related field or equivalent experience.
Experience Typically two or more years in product management, an electric utility, marketing, project management or related field.
Competencies (Knowledge, Skills, Abilities)
Functional Competencies
Cognitive Level
Cognitive
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.
This is a limited duration position that may last 6 months to 3 years.
Staff Product Specialist
Job Function Summary
Executes the strategy, road map, feature definition and operation for an assigned product.
Key Job Information
Staff Product Specialist 6732
Grade 6
Career Level: 2
Intermediate: Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills
Expands on high-level knowledge of the company, processes and customers
Solves a range of more complex problems
Analyses possible solutions using advanced knowledge and applying protocols
Operates independently and receives only a moderate level of guidance and direction
Key Responsibilities
Market Knowledge and Product Analysis Analyzes segments of the energy market to appropriately position assigned products; maintains market knowledge through key trade publications and participation in trade organizations and meetings/trade shows related to assigned products.
Product Strategies Participates substantially in developing innovative, creative and cost-effective strategies that drive the success of assigned products; provides professional knowledge and advice for assigned products; champions the features and benefits of assigned products.
Product Performance and Evaluation Participates substantially in tracking program/product performance, analyzing promotion/channel effectiveness and identifying and evaluating potential product enhancements or extensions; documents and reports findings.
Product Life Cycle Management Participates substantially in managing the life cycle of assigned products through the growth, maturity, and decline/discontinue stages; participates in enhancement development and implementation of assigned products and expanding program participation among customers.
Internal Collaboration Collaborates with stakeholder departments to execute product strategies; participates in identifying customer profiles, awareness and satisfaction, drawing promotion lists and planning promotions.
Customer Experience Implements customer service processes and procedures to ensure high-quality customer experiences; participates in supporting customers who have questions or challenges with products or tools associated with assigned products.
Policy Planning and Development Responds to requests for information related to policies, practices and services related to new products and services.
External Relations and Communication Represents PGE on committees related to assigned products; establishes and maintains relations with industry organizations such as Energy Trust or Green Mountain Energy to jointly plan promotions and evaluate completed promotions; communicates with trade organizations to identify developments and ensure PGE is on the forefront of marketing opportunities.
Education/Experience/Certifications
Education Requires a bachelor’s degree in marketing, communications, business, accounting, economics or other related field or equivalent experience.
Experience Typically two or more years in product management, an electric utility, marketing, project management or related field.
Competencies (Knowledge, Skills, Abilities)
Functional Competencies
- Working knowledge of product management principles, theories, processes and practices, including product life cycle management and continuous improvement
- Working knowledge of the features, functionality and benefits of products and services of an electrical utility
- Working skills in researching and analyzing market data and trends, including competitive offerings, and responding to changing demands
- Working skills in understanding customer needs and challenges to effectively demonstrate product benefits and solutions
- Working skills in developing product strategies and plans, product budget management, and forecasting product growth
- Working knowledge of finance, economic and accounting principles.
- Working skills in contract administration
- Working knowledge of advertising/communication channels
- Working analytical thinking skills
- Working business acumen
- Working creativity and innovation skills
- Working influence skills
- Intermediate collaboration skills
- Working negotiation skills
- Working organization and prioritization skills
- Working presentation and facilitation skills
- Working problem-solving skills
- Working written and oral communication skills
Cognitive Level
Cognitive
- Ability to adhere to set response times, deadlines and time-sensitive tasks
- Ability to follow accuracy standards
- Ability to follow through on decision-making tasks
- Ability to interact effectively and collaboratively within a team environment
- Ability to communicate and problem solve when under stress
- Ability to respond and adapt to frequent change
- Ability to accept and demonstrate self-awareness when provided constructive feedback
- Ability to discern feedback and acknowledge ownership of areas of improvement
- Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
- Ability to successfully collaborate with peers, managers and others within the organization
- Demonstrates sound memory
- Ability to process new information to be applied consistently to work tasks
- Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule
- Ability to work long hours
- Ability to work a variable schedule
- Ability to report to work and perform work during periods of severe inclement weather
- Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance
- Ability to work shift schedule
- Ability to work on-call schedule
- Rare travel within the service area
- Computer use (use computer regularly for entire work shift)
- Office - Hybrid (3 days in office)
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.