What are the responsibilities and job description for the Warehouse Operations Manager position at Porter Logistics?
Who We Are
Porter Logistics is a fast-growing 3PL provider redefining modern warehousing and fulfillment. In just 10 years, we've scaled from a two-person startup in 10,000 sq. ft. to over 750,000 sq. ft. of space across three Atlanta-area warehouses, serving some of the world's most recognized brands. We were recently recognized as an Inc. 5000 company—a list of the fastest-growing privately held companies in America.
Our growth is fueled by a relentless commitment to operational excellence and customer satisfaction, but it's our people who make it possible. At Porter, you'll find a fast-paced, hands-on environment where no two days are the same. We value teamwork, ownership, and integrity—and we're passionate about building careers, not just filling roles. If you're energized by challenges, seeking limitless growth in a rapidly scaling organization, and ready to make a tangible impact, we'd love to hear from you.
The Role
The Operations Manager will lead the day-to-day performance of our newest facility, which includes both ambient space and a temperature-controlled section. You will oversee all warehouse functions—receiving, put-away, picking, outbound logistics, inventory management, staffing, safety, and customer communication—while ensuring we deliver exceptional service to every client.
This is a full-time, onsite role. You will be the senior leader in the building and will own both operational execution and financial performance.
Key Responsibilities
Warehouse Operations Management
Porter Logistics is a fast-growing 3PL provider redefining modern warehousing and fulfillment. In just 10 years, we've scaled from a two-person startup in 10,000 sq. ft. to over 750,000 sq. ft. of space across three Atlanta-area warehouses, serving some of the world's most recognized brands. We were recently recognized as an Inc. 5000 company—a list of the fastest-growing privately held companies in America.
Our growth is fueled by a relentless commitment to operational excellence and customer satisfaction, but it's our people who make it possible. At Porter, you'll find a fast-paced, hands-on environment where no two days are the same. We value teamwork, ownership, and integrity—and we're passionate about building careers, not just filling roles. If you're energized by challenges, seeking limitless growth in a rapidly scaling organization, and ready to make a tangible impact, we'd love to hear from you.
The Role
The Operations Manager will lead the day-to-day performance of our newest facility, which includes both ambient space and a temperature-controlled section. You will oversee all warehouse functions—receiving, put-away, picking, outbound logistics, inventory management, staffing, safety, and customer communication—while ensuring we deliver exceptional service to every client.
This is a full-time, onsite role. You will be the senior leader in the building and will own both operational execution and financial performance.
Key Responsibilities
Warehouse Operations Management
- Oversee daily operations across receiving, put-away, storage, replenishment, picking, packing, and outbound shipments.
- Manage both ambient and temperature-controlled areas (including frozen sections), ensuring SOPs are followed consistently across environments.
- Maintain product integrity and proper handling of all products in the warehouse (temperature checks, seal controls, safe forklift operation in low-visibility conditions).
- Partner with maintenance/facilities to ensure equipment, racking, and freezer units operate reliably.
- Ensure 99% inventory accuracy through disciplined processes, cycle counts, root-cause analysis, and corrective actions.
- Own slotting logic, replenishment practices, shrink reduction, and discrepancy resolution.
- Maintain compliance with customer requirements and general warehouse best practices.
- Lead, coach, and develop a team of warehouse associates, leads, and forklift operators.
- Foster a culture aligned with Porter’s values: team player, thoroughness, integrity, ownership, consistency, and positivity.
- Manage labor planning, productivity expectations, hiring, training, and performance accountability.
- Ensure full compliance with OSHA standards and internal safety protocols.
- Maintain safety procedures for both ambient and cold environments, including proper PPE, safe equipment use, and hazard awareness.
- Conduct regular safety audits and lead incident investigations with corrective action plans.
- Serve as primary operational contact for clients supported by this facility.
- Provide updates, resolve issues rapidly, and deliver operational insights and performance reports.
- Maintain a client-obsessed focus—accuracy, timeliness, and proactive communication.
- Manage carrier relationships, inbound scheduling, dock flow, yard management, and on-time performance.
- Ensure efficient loading/unloading processes, minimizing detention and delays.
- Own the full P&L for the facility: labor costs, supplies, equipment, utilities, and productivity KPIs.
- Plan and manage budgets, optimize resource allocation, and identify margin improvement opportunities.
- Track daily/weekly facility performance and make data-driven decisions.
- 3 years of warehouse operations leadership experience (3PL strongly preferred).
- Experience overseeing teams of 10 in a fast-paced, high-volume environment.
- Strong knowledge of WMS platforms, RF scanning, and inventory control processes.
- Demonstrated ability to lead with ownership, solve problems, and maintain exceptionally high accuracy standards.
- Experience managing budgets or P&L performance.
- Strong communication skills and the ability to maintain high accountability across teams.
- Knowledge of OSHA regulations and general warehouse safety best practices.
- Experience in facilities with both ambient and temperature-controlled areas.
- Background in food, retail, cold-chain, or high-SKU environments.
- HACCP, forklift certification, or similar credentials.